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- Tasks: Join our team to manage pension queries and mentor junior associates.
- Company: We are a leading firm in pension administration, dedicated to client satisfaction.
- Benefits: Enjoy remote work flexibility and competitive pay of £350 per day.
- Why this job: Make a real impact by improving client services and mentoring others.
- Qualifications: Must have bereavement experience and strong communication skills.
- Other info: This is a 6-month contract role with opportunities for growth.
The predicted salary is between 63000 - 84000 £ per year.
Pay Rate - £350 Per Day, Inside IR35, Umbrella
Job type - 6 Months Contract
Remote
Senior Pension Administrator - MUST HAVE BEREAVEMENT EXPERIENCE
Working within an administration team, servicing both member and client queries in relation to DC/DB pension schemes. In conjunction with the Team Leader, ensure that all service level agreements and performance standards are achieved. Deputise in the absence of the Team Leader. Be a senior point of reference on technical issues and non-standard cases. Check and challenge work performed by less experienced associates and make sure that the requested work has been undertaken. Train, support and mentor junior associates and hold regular feedback sessions. Assist in more complex/project work when required including complaints. Continuously seek to identify areas where the service to clients/members could be improved and communicate findings to Team Leader. Ensure that targets and deadlines are met.
- Experience of dealing with occupational pension schemes.
- Experience of coaching and supporting less experienced associates.
- Excellent interpersonal skills to include good written and verbal communication.
- Good time management skills and the ability to organise and prioritise own workload.
- Able to work to a high level of accuracy.
- Customer and quality focused.
Senior Pension Administrator employer: Guidant Global
Contact Detail:
Guidant Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Pension Administrator
✨Tip Number 1
Make sure to highlight your bereavement experience in conversations or networking opportunities. This is a crucial requirement for the Senior Pension Administrator role, and demonstrating your understanding of this sensitive area can set you apart from other candidates.
✨Tip Number 2
Connect with current or former employees of StudySmarter on LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved service delivery in previous roles. The job description mentions a focus on enhancing client/member services, so having concrete examples ready will demonstrate your proactive approach.
✨Tip Number 4
Brush up on your technical knowledge related to DC/DB pension schemes. Being able to confidently discuss these topics will not only show your expertise but also your commitment to the role and the industry.
We think you need these skills to ace Senior Pension Administrator
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your bereavement experience and any previous roles related to DC/DB pension schemes. Use specific examples to demonstrate your expertise in these areas.
Showcase Leadership Skills: Since the role involves mentoring and supporting junior associates, include instances where you've successfully trained or led a team. This will show your capability to take on a senior position.
Demonstrate Communication Skills: Given the importance of interpersonal skills in this role, provide examples of how you've effectively communicated with clients and team members. Highlight both written and verbal communication experiences.
Focus on Problem-Solving Abilities: Mention any complex cases or project work you've handled, especially those involving complaints. This will illustrate your ability to manage challenging situations and improve service delivery.
How to prepare for a job interview at Guidant Global
✨Showcase Your Bereavement Experience
Since the role specifically requires bereavement experience, be prepared to discuss your past experiences in detail. Share specific examples of how you've handled sensitive situations and supported clients during difficult times.
✨Demonstrate Leadership Skills
As a Senior Pension Administrator, you'll need to lead and mentor junior associates. Highlight any previous leadership roles or mentoring experiences you have had, and be ready to discuss your approach to training and supporting others.
✨Prepare for Technical Questions
Expect questions related to DC/DB pension schemes and other technical issues. Brush up on your knowledge and be ready to explain complex concepts clearly, as you'll be a point of reference for less experienced team members.
✨Emphasise Customer Focus
This role is customer and quality focused, so be sure to convey your commitment to excellent service. Prepare examples of how you've improved client satisfaction or streamlined processes in previous roles.
