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- Tasks: Manage daily arcade operations, motivate your team, and ensure top-notch guest experiences.
- Company: Join HB Leisure, a global leader in skilled games across 29 countries and 150 attractions.
- Benefits: Enjoy competitive salary, bonuses, pension, accommodation, and amazing discounts on retailers.
- Why this job: Work in a fun theme park, develop valuable skills, and travel the world with us!
- Qualifications: Great communication skills, sales motivation, and experience in customer service or team management.
- Other info: Full-time role includes weekends and holidays; must be able to lift 20lbs.
The predicted salary is between 24000 - 36000 £ per year.
HB Leisure is the global leader in skilled games and amusements, operating in 29 countries and over 150 theme parks and attractions, in partnership with key industry players. We have an exciting opportunity for an Arcade Manager to join our vibrant team.
We like to do things differently here at HB Leisure; we don’t just open doors to a career in the leisure industry, and we also offer the opportunity to travel the globe to experience working in our other incredible locations!
If a desk isn’t for you, then you are for us, so why don’t you join us working in a fun theme park environment and develop skills that will be recognised throughout your career!
As an arcade manager you would be responsible for:
- Ensuring the day to day running of all site operations
- Review arcade and machine performances
- Ensure cash collections are carried out accurately and securely
- High standards are maintained throughout the site
- Ensure all Health & Safety procedures are implemented and followed providing a safe environment for all staff and customers
- Ensure a good working environment for your team
- Motivating, training and developing your team
- Respond to customer requests in a prompt and appropriate manner
Person Specification:
- Have great guest service and communication skills and a positive, outgoing personality
- Be willing to learn the art of sales and motivated to reach daily sales targets
- Be honest, reliable, responsible individuals with a strong work ethic
- Be able to demonstrate a high-level of attention to detail
- Be available full time, including weekdays, weekends, and holidays
- Be able to lift 20lbs and be able to stand for up to 8 hours (or more if given/qualified for over-time hours)
- Be able to stay productive during slower business hours and when working alone
- Have reliable transportation
- Be able to follow instructions and comply with ALL company standards
- Experience in amusement games at supervisor level
- Team management or supervisor skills and FEC experience
- You will be self-directed and highly motivated
- Sales Experience of 1 year (Desirable)
- Customer Service of 1 year (Desirable)
In return we will offer you:
- Competitive Salary
- Bonus Scheme
- Pension Scheme
- Long Service Award
- Accommodation if required
- Recommend A Friend Bonus (T's & C's apply)
- 28 days holiday (including bank holidays per annum)
- Fantastic Benefits Package including access to your own Private GP, Gym discounts, big savings on high street retailers and much more!
- Great career possibilities which include the opportunities to travel the globe (Asia, Europe, Dubai, USA, etc.) and work in some of the world’s most amazing locations
Contact Detail:
HB Leisure Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arcade Manager
✨Tip Number 1
Familiarise yourself with the latest trends in arcade games and customer service. Being knowledgeable about popular games and how to enhance guest experiences can set you apart during interviews.
✨Tip Number 2
Network with current or former employees of HB Leisure. They can provide valuable insights into the company culture and what it takes to succeed as an Arcade Manager, which can help you tailor your approach.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've motivated and developed teams in previous roles. This will show that you have the experience needed to manage a team effectively.
✨Tip Number 4
Prepare to discuss your sales experience and how you've met targets in the past. Highlighting your ability to drive sales in a fun environment will resonate well with the hiring team at HB Leisure.
We think you need these skills to ace Arcade Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Arcade Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: Emphasise any previous experience in management, customer service, or the amusement industry. Use specific examples to demonstrate your skills in team management, sales, and guest service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at HB Leisure and how your values align with their fun and vibrant culture.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HB Leisure Careers
✨Show Your Passion for Guest Service
As an Arcade Manager, you'll need to demonstrate your enthusiasm for providing excellent guest service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Highlight Your Team Management Skills
Discuss your experience in motivating and developing teams. Be prepared to give specific examples of how you've successfully managed a team in a fast-paced environment, especially in the leisure or entertainment industry.
✨Demonstrate Attention to Detail
Since the role requires a high level of attention to detail, be ready to discuss how you ensure quality and safety standards are met. Mention any relevant experiences where your attention to detail made a significant impact.
✨Prepare for Sales-Related Questions
Sales experience is desirable for this position, so brush up on your sales techniques. Be ready to talk about how you've achieved sales targets in the past and how you plan to motivate your team to do the same.
