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For Companies At a Glance
- Tasks: Become the product expert and deliver training to engineers while providing hands-on support.
- Company: Join a dynamic sales recruitment network focused on innovation and collaboration.
- Benefits: Enjoy travel opportunities, a supportive team environment, and a chance to develop your skills.
- Why this job: Be part of a culture that values knowledge sharing and continuous improvement in a tech-driven environment.
- Qualifications: Previous experience as a product specialist is essential; technical expertise is a must.
- Other info: This role promotes a self-sufficient engineering team and encourages personal growth.
The predicted salary is between 36000 - 60000 £ per year.
The sales recruitment network is recruiting for a product specialist. This role does require travel. Product specialist experience is required.
Product Expertise
- Develop an in-depth understanding of the C2 and C5 product range, including the banding module, and serve as the go-to expert for technical queries.
Training & Development
- Design and deliver structured training sessions to engineers, ensuring they have the necessary knowledge and skills to work effectively with their products.
- Provide a fully documented training programme, incorporating video footage as a key support asset.
Technical Support (Internal)
- Provide hands-on assistance and troubleshooting to engineers, fostering a collaborative and solutions-oriented environment.
Technical Support (Customer-Facing)
- Offer on-site hands-on assistance and troubleshooting to customers, ensuring exceptional service and expertise.
Building a Self-Sufficient Engineering Team
- Ensure all field-based engineers develop a high level of product knowledge and can take the lead in your absence, operating under a Make Yourself Redundant policy.
Key principles:
- Knowledge Sharing & Documentation
- Delegation & Empowerment
- Training & Development
- Process Optimisation
- Technology & Automation
- Succession Planning
- Cultural Shift towards a self-sustaining team.
Communication & Engagement
- Build strong relationships with the engineering team, sales team, and other departments, ensuring open communication and collaboration.
- Work under the philosophy of an internal customer approach, ensuring seamless cooperation across teams.
Continuous Improvement
- Gather feedback from engineers, sales, and other departments to refine training and support materials, enhance product support, and contribute to product development discussions.
Documentation
- Create and maintain user guides, technical documentation, and training materials to support ongoing learning and development.
Bank of England compliance
- Ensure that all Bank of England Framework testing is planned and completed on time so that all customers' adaptations remain compliant.
Product Specialist in Wembley employer: The Sales Recruitment Network
Contact Detail:
The Sales Recruitment Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist in Wembley
✨Tip Number 1
Familiarise yourself with the C2 and C5 product range before applying. Understanding the technical specifications and features will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Product Specialists in similar roles. They can provide insights into the day-to-day responsibilities and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience in training and development. Think of specific examples where you've successfully trained others or created training materials, as this is a key aspect of the role.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've provided technical support in the past. Being able to articulate your approach to troubleshooting will set you apart from other candidates.
We think you need these skills to ace Product Specialist in Wembley
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Product Specialist position. Understand the key responsibilities, such as product expertise and training development, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have as a product specialist or in a similar role. Be specific about your technical skills and any training or support you have provided in the past.
Showcase Communication Skills: Since the role involves building relationships with various teams, highlight your communication skills. Provide examples of how you've successfully collaborated with others or delivered training sessions in your application.
Tailor Your Application: Customise your CV and cover letter to reflect the key principles mentioned in the job description, such as knowledge sharing, continuous improvement, and process optimisation. This shows that you understand the company's values and are a good fit for the role.
How to prepare for a job interview at The Sales Recruitment Network
✨Know Your Products Inside Out
Make sure you have a deep understanding of the C2 and C5 product range. Be prepared to discuss technical details and how they apply to real-world scenarios, as this will demonstrate your expertise and readiness for the role.
✨Showcase Your Training Skills
Since the role involves designing and delivering training sessions, think of examples from your past experience where you've successfully trained others. Be ready to explain your approach to creating structured training programmes and how you ensure knowledge retention.
✨Emphasise Collaboration
Highlight your ability to build strong relationships with various teams. Prepare examples of how you've fostered collaboration in previous roles, especially in technical support or training contexts, to show that you can work effectively across departments.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about troubleshooting and providing technical support. Think of specific challenges you've faced in the past and how you resolved them, as this will illustrate your problem-solving skills and customer-facing experience.
