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- Tasks: Manage B2B customer service, including order entry and logistics coordination.
- Company: Join GB Brands for Reebok, a leader in sportswear and lifestyle.
- Benefits: Enjoy a competitive salary, annual bonus, staff discounts, and generous holiday allowance.
- Why this job: Be part of a dynamic team, enhancing customer satisfaction in a fast-paced environment.
- Qualifications: 3+ years in wholesale operations, fluent in French or German, strong communication skills required.
- Other info: Opportunity to work in London with a focus on collaboration and problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
GB Brands for Reebok is seeking Wholesale Customer Service Executives for the French speaking markets. In this role, you will play a key part in managing day-to-day B2B customer service operations, including order entry, product allocation, and coordination with the warehouse. You will also be responsible for monitoring shipments and maintaining proactive communication with customers to deliver exceptional service and satisfaction. This position requires a detail-oriented individual with strong communication and problem-solving skills, capable of thriving in a fast-paced environment.
Key Responsibilities:
- Order Management: Accurately enter customer orders into the system and ensure timely processing.
- Product Allocation & Logistics Coordination: Support the allocation of customer orders and maintain seamless communication with the warehouse to ensure timely shipment preparation and dispatch.
- Customer Communication: Track order allocations and monitor upcoming shipments. Provide timely updates to customers and internal teams on delivery schedules, potential delays, and any order status changes.
- Cross-Functional Collaboration: Work closely with Sales, Logistics, and Operations teams to resolve customer issues, address product-related concerns, and ensure smooth end-to-end order processing.
- Performance Monitoring: Assist in tracking key performance indicators (KPIs) such as order fulfilment rates, delays, and customer satisfaction. Report recurring issues and contribute ideas for process improvements.
Skills and experience required:
- At least 3 years experience in wholesale Operations and Customer Service.
- Language: German OR French.
- Excellent understanding of order processing, delivery logistics, and after-sales service.
- Strong communication skills, both written and verbal, with a customer-first mindset.
- Organised, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.
- Proficient in Microsoft Office, with experience using ERP or order management systems.
- A proactive problem-solver with a calm and collaborative approach under pressure.
Location: London
Salary: Excellent salary depending on experience plus annual bonus, staff discount, and pension contribution
Holidays: 33 days (including Bank Holidays)
French-Speaking Customer Service Executive Reebok (Wholesale/B2B) employer: Provallar Executive Search
Contact Detail:
Provallar Executive Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking Customer Service Executive Reebok (Wholesale/B2B)
✨Tip Number 1
Familiarise yourself with Reebok's products and their wholesale operations. Understanding the brand and its offerings will help you communicate effectively with customers and demonstrate your passion for the role.
✨Tip Number 2
Brush up on your French language skills, especially in a business context. Being able to communicate fluently with French-speaking customers will set you apart and show that you're ready to engage with the market.
✨Tip Number 3
Network with professionals in the wholesale and customer service sectors. Attend industry events or join relevant online groups to connect with others who can provide insights or even refer you to opportunities at Reebok.
✨Tip Number 4
Prepare for potential interview questions by thinking about your past experiences in customer service and order management. Be ready to share specific examples of how you've handled challenges and improved processes in previous roles.
We think you need these skills to ace French-Speaking Customer Service Executive Reebok (Wholesale/B2B)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in wholesale operations and customer service. Emphasise your language skills, particularly in French, and any specific achievements that demonstrate your ability to manage orders and customer communications effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the B2B environment. Mention your problem-solving skills and how you can contribute to the team at Reebok by improving customer satisfaction and operational efficiency.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any experience with ERP or order management systems. Provide examples of how you've successfully managed multiple priorities in a fast-paced setting.
Showcase Communication Abilities: Since strong communication skills are essential for this role, include examples of how you've effectively communicated with customers and internal teams in previous positions. This could be through managing order updates or resolving issues collaboratively.
How to prepare for a job interview at Provallar Executive Search
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. Be prepared to answer questions in French and demonstrate your ability to communicate effectively with customers.
✨Know Your Order Management Systems
Familiarise yourself with common ERP and order management systems. Be ready to discuss your experience with these tools and how you've used them to improve customer service and order processing in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your proactive approach and ability to stay calm under pressure, as these traits are essential for this fast-paced environment.
✨Understand the B2B Landscape
Research the wholesale and B2B customer service sector, particularly in relation to Reebok. Being knowledgeable about the industry will help you answer questions more confidently and show your genuine interest in the role.
