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- Tasks: Assist in court operations, prepare rooms, and support judges and juries.
- Company: Join HM Courts & Tribunals Service, a key player in ensuring justice for all in England and Wales.
- Benefits: Earn £12.21 per hour with holiday entitlement and a pension scheme; work Monday to Friday.
- Why this job: Make a real impact in the public sector while gaining valuable experience in a dynamic environment.
- Qualifications: No specific experience needed, but strong communication and organisational skills are essential.
- Other info: Guaranteed interviews for veterans and candidates with disabilities who meet criteria.
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it.
From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.
Pay Rate: £12.21 per hour
Hours: 37hrs per week Monday - Friday
Location: Cambridge
Are you seeking experience working within the Public Sector? We could have just the job for you! HMCTS Cambridge Courts are currently looking for a Court Usher to join their team on a full-time temporary basis! The pay rate for the role is £12.21 with holiday entitlement and a pension scheme available. The working hours are between 9am - 5pm (37hrs a week), Monday to Friday.
As a Court Usher your main duties will be:
- Preparing rooms for hearings, Judiciary, Juries, Solicitors, and barristers.
- Be always with the Juries and swear an oath.
- Engage with Judges.
- Communicate to other Ushers and team members through teams.
- General Administration duties.
- Sort and deliver lists of hearings for internal & external notice boards.
- Liaising with the members of the public, legal team, CPS, Solicitors and the witness service.
- Completing standard forms and other correspondence.
- Post handling (opening, sorting, distributing and dispatching post).
- Answering face to face enquiries.
- Ensuring Court Rooms are supplied against requirements for relevant forms and stationery.
- Keeping all parties informed of any changes e.g., change of court room.
- Data Entry.
- Handling Telephone calls.
The role of a Court Usher is a vital part of the HMCTS, as you will act as an essential first point of contact for all court users involved in hearings. As well as this, you will aid the administrative staff with the smooth flow of court work. This job involves face to face contact with members of the public who are sometimes anxious, distressed or troubled during their court visits.
You will need to have flexibility as you may take on additional responsibilities. This is a very active job, as you may be going up and down stairs multiple times a day to collect Court Cases for example. This role will be suited to a candidate who has excellent communication and organisational skills and will be required to be on their feet most of the day.
Specific previous experience for this role is not required, however experience working in an administrative role in a customer focused environment is desired, as well as the transferable skills listed below:
- Strong customer focus and service skills.
- Proficient with IT and Microsoft Software packages.
- Excellent communication and organisational skills.
- The ability to react quickly and professionally if needed.
- Comfortable dealing with sensitivity and professionally with people from all walks of life; many of whom may be vulnerable and under stress.
Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website.
Court Usher in Cambridge employer: Brook Street UK
Contact Detail:
Brook Street UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Court Usher in Cambridge
✨Tip Number 1
Familiarise yourself with the court system and its processes. Understanding how hearings are conducted and the roles of different court personnel will help you engage confidently with judges, juries, and solicitors during your interactions.
✨Tip Number 2
Brush up on your customer service skills. As a Court Usher, you'll be dealing with members of the public who may be anxious or distressed. Practising empathy and effective communication can make a significant difference in how you handle these situations.
✨Tip Number 3
Get comfortable with IT and Microsoft software packages. Since you'll be handling data entry and managing correspondence, being proficient in these tools will not only help you perform your duties efficiently but also demonstrate your readiness for the role.
✨Tip Number 4
Showcase your organisational skills. The role requires you to manage multiple tasks simultaneously, so think about examples from your past experiences where you've successfully juggled responsibilities and maintained order in a busy environment.
We think you need these skills to ace Court Usher in Cambridge
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Court Usher position. Understand the key responsibilities and required skills, such as excellent communication and organisational abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in administrative roles or customer service environments. Emphasise any transferable skills that align with the duties of a Court Usher, such as handling sensitive situations and effective communication.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the Court Usher role at HMCTS. Mention your understanding of the justice system's importance and how your skills can contribute to its efficient operation.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Brook Street UK
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Court Usher. Familiarise yourself with tasks such as preparing courtrooms, liaising with legal teams, and handling sensitive situations. This knowledge will help you demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As a Court Usher, you'll be interacting with various individuals, including judges, juries, and members of the public. Prepare examples of how you've effectively communicated in previous roles, especially in stressful or sensitive situations.
✨Demonstrate Customer Service Experience
Highlight any previous experience in customer-focused environments. Discuss how you've handled inquiries, resolved issues, and provided support to individuals, particularly those who may be anxious or distressed.
✨Prepare for Practical Scenarios
Be ready to discuss how you would handle specific scenarios that may arise in the courtroom. Think about how you would manage unexpected changes or assist someone who is feeling overwhelmed. This will show your ability to react quickly and professionally.
