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- Tasks: Support tenants with housing needs and ensure they feel at home.
- Company: Join Bernicia, a leading housing provider in the North East, dedicated to helping over 60,000 customers.
- Benefits: Enjoy 28 days leave, remote work options, health cash plan, gym discounts, and a generous pension scheme.
- Why this job: Make a positive impact on people's lives while working in a supportive, people-focused culture.
- Qualifications: Experience in housing management and excellent communication skills are essential.
- Other info: A full clean driving licence is required; this role may involve an enhanced DBS check.
The predicted salary is between 30000 - 42000 £ per year.
Location: Berwick, Ashington or Durham.
Contract: Permanent
Hours: 37 per week
Salary: £36,047 per annum, inclusive of car allowance (inclusive of April 2025 pay award).
Closing Date: 29th April 2025 at 5PM
Do you enjoy working with people and making a positive impact on their lives? If so, our Housing Officer role is for you.
We are looking for an experienced housing professional with a customer-focused approach to supporting tenants in meeting their housing needs, ensuring they have a safe and comfortable place they’re proud to call home.
About the role:
As a Housing Officer in the Tenancy Management or Allocations teams, you will provide excellent customer service for tenants, delivering a range of housing management services, from allocating properties to monitoring tenancies. Although you will predominantly work in either the Allocations or Tenancy Management team, you will be expected to have a level of flexibility as the service requires.
About you:
The ideal candidate will be able to demonstrate knowledge and experience of all aspects of housing management. We are looking for candidates who have excellent communication skills and are solution-focused.
The Benefits:
- 28 days annual leave (plus bank holidays) for full time employees; pro-rata to part time employees.
- Working from home where business needs allow, up to 2 days per week.
- Health cash plan membership so you can save money by claiming cash back over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme up to the age of 21 or 24 if in full time education that you may have.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary.
About us:
We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010. We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
A full clean driving licence and use of a vehicle for work purposes are required. This post may be subject to an enhanced DBS check.
If you want to know a bit more about this post, please ring: Danielle Blackburn on ext. 0191 238 3330.
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities, and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Locations
Housing Officer (Tenancy Management) in Ashington, Northumberland employer: Bernicia
Contact Detail:
Bernicia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer (Tenancy Management) in Ashington, Northumberland
✨Tip Number 1
Familiarise yourself with the local housing market in Ashington and surrounding areas. Understanding the specific needs and challenges faced by tenants in this region will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former Housing Officers, especially those who have worked at Bernicia. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed tenant relationships or resolved conflicts. Having specific examples ready will showcase your experience and problem-solving skills effectively.
✨Tip Number 4
Research Bernicia's values and mission statement thoroughly. Aligning your personal values with theirs during the interview will show that you're not just a fit for the role, but also for the organisation as a whole.
We think you need these skills to ace Housing Officer (Tenancy Management) in Ashington, Northumberland
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Officer position. Tailor your application to highlight relevant experience in tenancy management and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in housing management. Include specific examples of how you've supported tenants and resolved issues, demonstrating your customer-focused approach.
Write a Compelling Cover Letter: Your cover letter should express your passion for helping people and your understanding of the importance of safe housing. Mention your communication skills and solution-focused mindset, and explain why you want to work with Bernicia.
Complete the Online Application Form: When redirected to the online application form, fill it out completely and accurately. Double-check for any errors or missing information before submitting to ensure your application is reviewed without issues.
How to prepare for a job interview at Bernicia
✨Showcase Your Customer Service Skills
As a Housing Officer, you'll be working closely with tenants. Be prepared to discuss your previous experiences in customer service and how you've positively impacted people's lives. Use specific examples to illustrate your approach.
✨Demonstrate Knowledge of Housing Management
Familiarise yourself with the key aspects of housing management, including tenancy agreements and property allocations. Be ready to answer questions about these topics and show that you understand the challenges tenants face.
✨Emphasise Communication Skills
Excellent communication is crucial in this role. Prepare to discuss how you handle difficult conversations or resolve conflicts. Highlight any relevant training or experiences that have honed your communication abilities.
✨Align with Company Values
Research Bernicia's values and culture. During the interview, express how your personal values align with theirs, particularly around being customer-focused and working collaboratively. This will demonstrate your fit within their team.
