Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer support calls and resolve issues while assisting with project work.
- Company: Join a leading software supplier in the retail and wholesale sector.
- Benefits: Gain experience in a dynamic environment with opportunities for growth.
- Why this job: Perfect for those who love problem-solving and want to make an impact on customer satisfaction.
- Qualifications: No specific experience required; just a passion for helping others and learning new tech.
- Other info: Work closely with various departments and enhance your teamwork skills.
The predicted salary is between 30000 - 42000 £ per year.
As a leading supplier of software to the retail and wholesale sector, we are seeking a Technical Customer Support Analyst. Role Summary The role of a Customer Support Analyst is varied. It includes the day-to-day management and resolution of support calls, being involved in customer implementation work and supporting other internal business departments as required. Day to Day manage Main Job Tasks and Responsibilities Respond to and follow up customer support calls (1st, 2nd and 3rd line support) Identify, diagnose and resolve customer issues / requests Support and be involved in customer project work as needed Update internal systems with regards to work activity and any required documentation Key Tasks To investigate reported incidents/problems with BCP packages To provide help and advice to customers in the use of BCP package software To ensure customers are informed of progress on all issues To manage and prioritise own outstanding issues list Additional Duties Liaise with internal departments to progress projects and or the resolution of customer issues Undertake customer project work under the guidance of project managers and implementers Be required to work on customers’ sites from time to time Be required to provide out of hours telephone support for customers from time to time Perform other duties from time to time as required Qualifications and experience PC literate with good knowledge of Microsoft Office Problem solving skills Excellent written and verbal communication skills Ability to work in a team and independently Remuneration/Benefits Salary: Dependent on experience Pension Scheme (including PHI and Death in Service benefits) 37-hour week 22 days’ holiday moving to 27 days Must live within one hour’s drive of Stockport Responsible to: Customer Services Manager
Customer Support - Analyst employer: Business Computer Projects
Contact Detail:
Business Computer Projects Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support - Analyst
✨Tip Number 1
Familiarize yourself with common customer support tools and software, especially those used in the retail and wholesale sector. This knowledge will help you stand out during the interview process.
✨Tip Number 2
Practice your problem-solving skills by working on hypothetical customer issues. Being able to demonstrate your analytical thinking and troubleshooting abilities can make a big difference.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you would keep customers informed about their issues. Clear communication is key in customer support roles.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Support - Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Support Analyst position. Understand the key responsibilities and required skills, such as managing support calls and resolving customer issues.
Tailor Your CV: Customize your CV to highlight relevant experience in customer support and technical troubleshooting. Include specific examples of how you've successfully resolved customer issues or managed support calls in the past.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your passion for customer support and your ability to work collaboratively with internal teams. Mention any experience you have with BCP package software or similar tools.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Support Analyst.
How to prepare for a job interview at Business Computer Projects
✨Understand the Software
Make sure you have a solid understanding of the BCP package software mentioned in the job description. Familiarize yourself with its features and common issues users face, so you can demonstrate your knowledge during the interview.
✨Show Your Problem-Solving Skills
Prepare examples of how you've successfully diagnosed and resolved customer issues in the past. Highlight your analytical skills and ability to think critically under pressure, as these are crucial for a Customer Support Analyst.
✨Communicate Clearly
Since the role involves liaising with customers and internal departments, practice articulating your thoughts clearly and concisely. Good communication is key in ensuring that customers feel supported and informed throughout the process.
✨Demonstrate Team Collaboration
Be ready to discuss your experience working in teams, especially in project settings. Emphasize your ability to collaborate with different departments to resolve issues and support customer projects effectively.
