Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with banking needs and enhance their experience daily.
- Company: Join Natwest Group, a leading financial services provider in the UK.
- Benefits: Enjoy flexible rewards, 33 days holiday, and a competitive salary of £26,010 pro rata.
- Why this job: Gain valuable skills, work in a supportive team, and make a real impact on customers' lives.
- Qualifications: Motivated individuals with strong communication skills and a passion for customer service.
- Other info: Part-time role with comprehensive training and opportunities for career growth.
Join us as a Customer Service - Personal Banker in Glasgow. You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals. We’ll look to you to proactively find ways to continually enhance our customer banking experience. We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training. You’ll join us on a part-time basis, which means you’ll work 21 hours a week.
What you’ll do:
- As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction.
- You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs.
- Completing general banking requests such as payments, balance enquiries and transfers.
- Helping customers to understand the different ways they can bank with us and the range of services we can offer.
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience.
The skills you’ll need:
- To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work.
- Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
- A passion for customer service and strong attention to detail.
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals.
- Strong interpersonal skills and the ability to work well as part of a team.
- The commitment to develop new skills and responsibilities.
How we’ll reward you:
You’ll join us on a competitive salary starting of £26,010 pro rata for the hours you work. You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme.
- A generous holiday entitlement of 33 days, pro rata for hours worked.
- A monthly contribution to your retirement fund.
Your working pattern:
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll work part time, typically 21 hours a week, during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey:
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Customer Service – Personal Banker (6 months) employer: NatWest
Contact Detail:
NatWest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service – Personal Banker (6 months)
✨Tip Number 1
Familiarise yourself with the banking products and services offered by StudySmarter. Understanding these will help you engage in meaningful conversations with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will help you articulate your thoughts clearly and confidently, which is crucial for a customer-facing role.
✨Tip Number 3
Research common customer service scenarios and think about how you would handle them. Being prepared with examples of how you've successfully resolved issues in the past can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for the role by preparing questions to ask during the interview. This demonstrates your interest in the position and helps you understand how you can contribute to enhancing the customer experience.
We think you need these skills to ace Customer Service – Personal Banker (6 months)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service - Personal Banker position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication skills and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your motivation to help customers achieve their financial goals. Provide specific examples of how you've successfully handled customer interactions in the past.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at NatWest
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers during the interview. Share specific examples of how you've gone above and beyond in previous roles to provide outstanding service.
✨Demonstrate Strong Communication Skills
Prepare to showcase your ability to communicate clearly and effectively. Practice explaining complex banking concepts in simple terms, as this will be crucial in helping customers understand their options.
✨Highlight Your Attention to Detail
Since accuracy is key in banking, be ready to discuss how you ensure precision in your work. You might want to share examples of how you've successfully managed tasks that required a high level of detail.
✨Prepare for Situational Questions
Expect questions that assess how you handle pressure and customer interactions. Think of scenarios where you've had to resolve conflicts or meet tight deadlines, and be prepared to explain your thought process.
