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For Companies At a Glance
- Tasks: Assist customers in selecting eyewear, perform fittings, and manage appointments.
- Company: Join Vision Express, part of EssilorLuxottica, a leader in eyewear and vision care.
- Benefits: Enjoy flexible hours, free eyewear, bonuses, and discounts for friends and family.
- Why this job: Be part of a mission to help customers 'See More and Be More' while enhancing your skills.
- Qualifications: Great communication skills, attention to detail, and a passion for customer service required.
- Other info: Opportunities for personal growth and community involvement through various initiatives.
The predicted salary is between 24000 - 36000 £ per year.
As a Retail Optical Assistant at Vision Express, you will assist our customers in finding and selecting eyewear that meets their needs. You will help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries, and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You will play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we are sure we will have the perfect solution for you!
Who is the perfect candidate?
- Provide excellent customer service, with the ability to provide personalised assistance to customers and address their needs and concerns.
- Great communication and rapport building to translate professional terminology into language understandable to patients.
- Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations.
- Ability to work as part of a team, with colleagues across the whole store.
- The ability to work under pressure and handle challenging situations in a fast-paced retail environment.
- Confidence, passion, drive and enthusiasm.
- Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets.
- Arrange and maintain the store's look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.
Anything else you should know?
- Sales and performance-based bonus.
- Targeted incentives.
- Pension scheme.
- Life Assurance - 2 x your basic annual salary.
- Free eyewear annually with eligibility from day one of joining us!
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation.
- Discounts throughout the year for your friends and family.
- Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between.
- 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday.
- Flexible health-related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan.
- Opportunities to join a company-wide community with peer-to-peer knowledge sharing and collaborating through our internal channels.
- Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme.
- And so much more!
Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Familiarise yourself with the latest eyewear trends and products. Knowing about popular brands like Ray-Ban and Oakley can help you engage customers effectively and demonstrate your passion for the industry.
✨Tip Number 2
Practice your communication skills by explaining optical terms in simple language. This will prepare you to assist customers better and show that you can build rapport, which is crucial for this role.
✨Tip Number 3
Get comfortable with handling customer queries and complaints. Role-playing different scenarios with friends or family can help you develop the confidence needed to manage challenging situations in a retail environment.
✨Tip Number 4
Research Vision Express and its values. Understanding their mission of helping customers 'See More and Be More' will allow you to align your answers during interviews and demonstrate your enthusiasm for joining their team.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Optical Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of optical products. Mention specific experiences where you provided excellent service or resolved customer issues effectively.
Highlight Relevant Skills: In your CV, emphasise skills such as communication, attention to detail, and teamwork. Provide examples of how you've successfully used these skills in previous roles, especially in fast-paced environments.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Vision Express
✨Know Your Products
Familiarise yourself with the different types of eyewear, lenses, and contact lenses that Vision Express offers. Being able to discuss these products confidently will show your passion for the role and help you connect with customers.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you addressed customer needs and concerns, as this is crucial for the Retail Optical Assistant role.
✨Practice Communication
Work on translating professional terminology into layman's terms. This will be essential when assisting customers in understanding their options and making informed decisions about their eyewear.
✨Show Enthusiasm and Team Spirit
Express your enthusiasm for the role and the company during the interview. Emphasise your ability to work well in a team and handle pressure, as these traits are vital in a fast-paced retail environment.
