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For Companies At a Glance
- Tasks: Assist customers in selecting eyewear and perform fittings and adjustments.
- Company: Join Vision Express, part of EssilorLuxottica, a leader in eyewear and vision care.
- Benefits: Enjoy flexible hours, free eyewear, bonuses, and discounts for friends and family.
- Why this job: Be part of a mission to help customers 'See More and Be More' while enhancing your skills.
- Qualifications: Great communication skills, attention to detail, and a passion for customer service are essential.
- Other info: Opportunities for personal growth and community involvement through various initiatives.
The predicted salary is between 24000 - 36000 £ per year.
As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.
Who is the perfect candidate?
- Provide excellent customer service, with the ability to provide personalised assistance to customers and address their needs and concerns.
- Great communication and rapport building to translate professional terminology into language understandable to patients.
- Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations.
- Ability to work as part of a team, with colleagues across the whole store.
- The ability to work under pressure and handle challenging situations in a fast-paced retail environment.
- Confidence, passion, drive and enthusiasm.
- Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets.
- Arrange and maintain the store's look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance.
Anything else you should know?
- Sales and performance-based bonus.
- Targeted incentives.
- Pension scheme.
- Life Assurance - 2 x your basic annual salary.
- Free eyewear annually with eligibility from day one of joining us!
- Opportunities to get involved in the OneSight EssilorLuxottica Foundation.
- Discounts throughout the year for your friends and family.
- Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between.
- 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday.
- Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan.
- Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels.
- Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme.
- And so much more!
Retail Optical Assistant employer: Vision Express
Contact Detail:
Vision Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Optical Assistant
✨Tip Number 1
Familiarise yourself with the latest eyewear trends and products. Being knowledgeable about popular brands like Ray-Ban and Oakley will help you engage customers effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills by explaining optical terms in simple language. This will prepare you to assist customers better and build rapport, which is crucial in providing excellent service.
✨Tip Number 3
Showcase your ability to work under pressure by sharing examples from previous roles where you successfully managed challenging situations. This will highlight your resilience and adaptability in a fast-paced retail environment.
✨Tip Number 4
Be ready to discuss your ideal working hours during the interview. Vision Express values flexibility, so expressing your preferences can demonstrate your willingness to find a mutually beneficial arrangement.
We think you need these skills to ace Retail Optical Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Optical Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of optical products. Mention specific experiences where you provided excellent service or resolved customer issues effectively.
Highlight Relevant Skills: In your CV, emphasise skills such as communication, attention to detail, and teamwork. Provide examples of how you've used these skills in previous roles, especially in fast-paced environments.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Vision Express
✨Know Your Products
Familiarise yourself with the different types of eyewear, lenses, and contact lenses that Vision Express offers. Being able to discuss these products confidently will show your passion for the role and help you connect with customers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to meet a customer's needs, as this is crucial for the Retail Optical Assistant role.
✨Practice Communication
Since you'll need to explain professional terminology in an understandable way, practice simplifying complex concepts. Role-play with a friend or family member to enhance your communication skills and build rapport.
✨Show Enthusiasm and Team Spirit
Express your enthusiasm for the role and the company during the interview. Highlight your ability to work well in a team and how you can contribute to a positive store environment, as teamwork is essential in a retail setting.
