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- Tasks: Be the go-to person for homeowners, handling queries with care and professionalism.
- Company: Join a reputable home builder known for its customer-first approach.
- Benefits: Enjoy 24 days holiday, annual bonuses, free parking, and career progression.
- Why this job: Make a real impact on customer satisfaction in a supportive team environment.
- Qualifications: Customer service experience preferred; strong communication and organisational skills required.
- Other info: Work Monday to Friday with early finishes on Fridays!
We are looking for a dedicated and customer-focused Customer Services Coordinator to join an existing team that have a customer-first mindset. As the first point of contact for homeowners following legal completion, you will be instrumental in delivering a first-class service, ensuring all queries and concerns are managed with care, professionalism, and efficiency. This role is pivotal in maintaining high levels of customer satisfaction and upholding the reputation of the brand throughout the aftercare period.
Customer Service Coordinator Benefits:
- 24 days + BH, increases with length of service
- Annual bonus - 5% of your annual salary
- Free Parking
- Career progression
- Ability to buy and sell holidays and carry over
- Healthcare
- Pension Scheme
Hours: Monday - Friday 8.30am - 5pm with an early finish on a Friday at 4.30pm
Customer Service Coordinator Key Responsibilities:
- Be the primary point of contact for homeowners post-completion, ensuring all queries and concerns are handled promptly and courteously.
- Champion the customer across the business, providing a consistent, informed, and positive experience.
- Maintain a professional and courteous demeanour in all communications - written, telephone, and face-to-face.
- Log and manage all customer interactions in internal systems, ensuring accuracy of records and documentation.
- Issue and manage work instructions via internal systems, coordinating the schedules of Maintenance Technicians to maximise efficiency.
- Liaise with Maintenance Technicians, Subcontractors, and Material Suppliers to monitor progress and maintain service quality.
- Maintain and update plot files and Home file documentation accurately and timely.
- Organise annual PAT testing for technician electrical equipment.
Customer Service Coordinator Skills:
- We're looking for someone who is not only customer-focused but also thrives in a fast-paced, solution-oriented environment.
- Confident, polite, and approachable.
- Calm under pressure with strong empathy and customer care.
- Excellent verbal and written communication skills.
- Highly organised and able to manage time effectively.
- Strong attention to detail and ability to maintain accurate records.
- Problem solver with a pragmatic, "can-do" attitude.
- Capable of working independently and collaboratively.
- Proficient in Microsoft Office and other IT systems.
- Previous experience in customer service, ideally within the construction, housing, facilities or property sectors.
6 Month FTC Customer Services Coordinator employer: Zachary Daniels Recruitment
Contact Detail:
Zachary Daniels Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 6 Month FTC Customer Services Coordinator
✨Tip Number 1
Familiarise yourself with the home building industry and customer service best practices. Understanding the specific challenges homeowners face post-completion will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've effectively handled customer complaints or queries in the past. This will highlight your ability to remain calm under pressure and provide a positive experience.
✨Tip Number 3
Network with professionals in the construction and property sectors. Engaging with industry contacts can provide insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Demonstrate your proficiency in Microsoft Office and other IT systems by discussing any relevant experience you have. Being able to manage records accurately is crucial for this role, so emphasise your organisational skills.
We think you need these skills to ace 6 Month FTC Customer Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in fast-paced environments. Emphasise skills like communication, organisation, and problem-solving that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle queries efficiently. Mention specific examples from your past experiences that demonstrate your customer-first mindset.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as empathy, attention to detail, and proficiency in Microsoft Office. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Zachary Daniels Recruitment
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm under pressure and demonstrate empathy.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so come ready to discuss how you manage your time and keep track of multiple tasks. You might want to mention any tools or methods you use to stay organised.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their customer-first mindset will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to customer service. Think through potential scenarios you might face in this role and prepare your responses to demonstrate your problem-solving skills.
