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- Tasks: Support the helpdesk by managing requests and ensuring exceptional customer service.
- Company: Join CBRE, a global leader in real estate services with over 70,000 employees worldwide.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a culture that values innovation and teamwork while making a real impact.
- Qualifications: Organised, detail-oriented, and customer-focused individuals are encouraged to apply.
- Other info: Opportunity to work in Nottingham and collaborate with diverse teams.
The predicted salary is between 30000 - 42000 £ per year.
Company Profile
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in Nottingham. As a Helpdesk Coordinator, you will be responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.
Quality- Manage CAFM system as key user on site including PPM records, reactives and reporting.
- Answer calls/email for the business in a timely fashion.
- Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
- Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s).
- Where possible apply RFT and close calls over phone without requirement for assignment.
- Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
- Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.
- Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
- Promote and maintain CBRE culture.
- Collate and process timesheets and expenses weekly in absence of Contract Support.
- Communicate effectively and build/maintain relationships at all levels with internal and external customers.
- Attend and participate in any relevant training courses.
- Alongside Contract Support assist with the monthly customer report.
- Provide comprehensive reports relating to all jobs raised through the CAFM system.
- Analysis and comprehension of reports relating to CAFM system.
- Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.
- Logging hazards & customer feedback on the QHSE Management Portal.
- Perform any other duties or responsibilities as requested by the CM or Management Team.
- Understand procedures and processes and operate them to the required standard.
- Obtain supplier quotes and upload onto the internal system for client approval.
- Arrange agency cover & submit hours on portal.
- Update the CBRE Performance Portal as and when required.
- Be a financial and operational systems champion.
- Suggest efforts to put in place cost-saving opportunities to maximise customer and financial savings targets.
- Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
- Review processed invoices and ensure accurate cost centre coding.
- Coordinate the billing application, calculating margins, raising invoices, and submitting to clients.
- Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
- Review and approve maintenance billing invoices and projects as per contracted agreements.
- Ensure consistent delivery of core operational and financial outputs on the account.
- Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
- Deliver monthly reporting support on Contract and Business Unit Reviews.
- Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment.
- Maintain QHSE documentation and ensure it is available using company systems.
- Gather and analyse data to identify and solve complex problems that arise with little or no precedent.
- May recommend new techniques.
- Impact own team and other teams whose work activities are closely related.
- Suggest improvements to existing processes and solutions to improve the efficiency of the team.
- Organised - Works in a structured way. Thinks ahead to prioritise workload.
- Logical - Works in a clear and consistent manner.
- Attention to detail - Thorough in carrying out a task, with a high degree of accuracy.
- Assertiveness - Confident, effective in putting across point of view to others.
- Persistence - Follows through to resolution.
- Customer and team focus - Puts customer and team needs first; always considers impact of their actions.
Helpdesk and Contract Support employer: CBRE Local UK
Contact Detail:
CBRE Local UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk and Contract Support
✨Tip Number 1
Familiarise yourself with CAFM systems, as this role requires you to manage them effectively. Understanding how to navigate and utilise these systems will give you a significant advantage during the interview process.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully handled challenging situations in the past. This will show that you can maintain strong relationships with both internal and external customers.
✨Tip Number 3
Research CBRE's company culture and values. Being able to articulate how your personal values align with theirs will help you stand out as a candidate who is not only qualified but also a good fit for their team.
✨Tip Number 4
Prepare to discuss your organisational skills and how you prioritise tasks. Given the structured nature of this role, showcasing your ability to manage multiple responsibilities efficiently will be crucial.
We think you need these skills to ace Helpdesk and Contract Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Helpdesk Coordinator role at CBRE. Focus on customer service, communication, and any experience with CAFM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of CBRE's operations that resonate with you and how your background makes you a great fit.
Highlight Relevant Skills: In your application, emphasise skills such as organisation, attention to detail, and problem-solving. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CBRE Local UK
✨Showcase Your Customer Service Skills
As a Helpdesk Coordinator, exceptional customer service is key. Be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to communicate effectively and maintain relationships with both internal and external customers.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. During the interview, discuss how you prioritise tasks and manage your workload. You might want to mention specific tools or methods you use to stay organised, especially when dealing with multiple requests or projects.
✨Emphasise Attention to Detail
Attention to detail is crucial for managing CAFM systems and financial processes. Prepare to provide examples of how your meticulous nature has helped you avoid errors or improve processes in previous roles. This will show that you understand the importance of accuracy in this position.
✨Be Ready to Discuss Problem-Solving Techniques
The job involves identifying and solving complex problems. Think of instances where you've faced challenges and how you approached them. Be ready to explain your thought process and any innovative solutions you implemented, as this will demonstrate your logical thinking and persistence.
