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- Tasks: Manage rent accounts, engage with tenants, and ensure compliance with policies.
- Company: Hightown is a charitable housing association dedicated to providing homes and support.
- Benefits: Enjoy 33 days annual leave, monthly bonuses, discounts, and a well-equipped gym.
- Why this job: Join a mission-driven team making a real impact in the community.
- Qualifications: GCSEs in English and Maths, experience in income recovery or credit control required.
- Other info: Hybrid working with a minimum of 3 days onsite in Hemel Hempstead.
We have a new exciting opening for an Income Recovery Officer. The successful candidate will accurately record-keep, engage with tenants and assist in developing monitoring systems. This role includes staying updated on legislation, attending meetings, and performing duties in line with policies and best practices.
Key Responsibilities:
- Manage and monitor rent accounts, ensuring regular reviews and appropriate actions in line with policies.
- Prepare and serve legal notices and represent Hightown in possession cases as necessary.
- Conduct home visits to tenants as required by tenancy conduct or procedures.
- Coordinate responses to welfare reform, ensuring policies reflect legislative changes and effective data collection.
- Liaise with Housing Benefit departments and the Department of Work and Pensions for prompt payment and issue resolution.
- Maintain up-to-date knowledge of housing and welfare benefits, providing advice and signposting tenants to relevant agencies.
Experience and Qualifications Required:
- Relevant experience as an Income Recovery Officer or in credit control and debt/arrears recovery.
- Educated to GCSE with a grade C or above in English and Maths.
- Proficient in using computer systems, including spreadsheets and various software packages.
- Knowledge and understanding of Housing and Welfare benefits.
- Previous experience engaging with customers or service users.
About Us
Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support. We currently manage over 9,000 homes and employ over 1100 Permanent and Bank staff in our Care and Supported Housing Schemes and from our head office in Hemel Hempstead. We have an annual turnover of 121 million and a development programme that will deliver over 350 new affordable homes each year.
The Benefits
- 33 days of annual leave including Bank Holidays, rising to 35 days with service.
- 34,443 pa for 35 hours a week contract.
- Monthly attendance bonus.
- Ongoing professional development and support to deliver outstanding support.
- Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas.
- Workplace pension scheme and life assurance of three times your annual salary.
- Employee support and health & wellbeing services.
- Well-equipped on-site gym.
We will be reviewing and interviewing candidates on an ongoing basis, so we encourage you to apply early to avoid missing out. Hightown is an Equal Opportunities & Disability Confident Employer.
Income Recovery Officer employer: Hightown Housing Association
Contact Detail:
Hightown Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Recovery Officer
✨Tip Number 1
Familiarise yourself with the latest housing and welfare legislation. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly changing field.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in income recovery or related fields. Attend local events or join online forums to connect with others and gain insights that could give you an edge.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to managing rent accounts and dealing with tenants. Think about how you would handle difficult situations and be ready to share your experiences.
✨Tip Number 4
Showcase your proficiency with computer systems and software during the interview. Be prepared to discuss specific tools you've used in previous roles and how they helped you manage data effectively.
We think you need these skills to ace Income Recovery Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Income Recovery Officer position. Understand the key responsibilities and required qualifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any relevant experience you have in income recovery, credit control, or debt recovery. Use specific examples to demonstrate your skills and achievements in these areas.
Showcase Your Skills: Make sure to highlight your proficiency in using computer systems and software packages, as well as your knowledge of housing and welfare benefits. This will show that you are well-equipped for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your passion for helping others and your understanding of Hightown's mission. Personalise it to reflect why you want to work specifically for them.
How to prepare for a job interview at Hightown Housing Association
✨Know Your Legislation
Familiarise yourself with the latest housing and welfare legislation. Being able to discuss recent changes and how they impact income recovery will show your commitment and expertise in the field.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've successfully engaged with tenants or service users in the past. Highlight your communication skills and ability to handle sensitive situations, as this role requires a lot of interaction with people.
✨Showcase Your Technical Proficiency
Be ready to discuss your experience with computer systems and software, especially spreadsheets. You might be asked about how you use these tools to manage and monitor rent accounts effectively.
✨Prepare for Scenario-Based Questions
Think about potential scenarios you might face in the role, such as dealing with difficult tenants or managing arrears. Prepare your responses to demonstrate your problem-solving skills and adherence to policies.
