Income Recovery Officer

Income Recovery Officer

Salary: 34,107 Hours: Full time (35) Location: Hemel Hempstead

We\’re thrilled to announce a new opportunity for an Income Recovery Officer.
In this role, the successful candidate will maintain precise records, build positive relationships with tenants, and contribute to the enhancement of monitoring systems. Responsibilities also include staying informed about relevant legislation, participating in meetings, and ensuring all tasks are carried out in accordance with established policies and best practices.

Key Responsibilities:

• Manage and monitor rent accounts, ensuring regular reviews and appropriate actions in line with policies.
• Prepare and serve legal notices and represent Hightown in possession cases as necessary.
• Conduct home visits to tenants as required by tenancy conduct or procedures.
• Coordinate responses to welfare reform, ensuring policies reflect legislative changes and effective data collection.
• Liaise with Housing Benefit departments and the Department of Work and Pensions for prompt payment and issue resolution.
• Maintain up-to-date knowledge of housing and welfare benefits, providing advice and signposting tenants to relevant agencies.

Experience and Qualifications Required:

• Relevant experience as an Income Recovery Officer or in credit control and debt/arrears recovery.
• Educated to GCSE level with a grade C or above in English and Maths.
• Proficient in using computer systems, including spreadsheets and various software packages.
• Knowledge and understanding of Housing and Welfare benefits.
• Previous experience engaging with customers or service users.

Why Join Us?

Competitive Salary: 34,107

Generous Leave: 33 days of annual leave including Bank Holidays (pro rata).

Bonuses and Benefits: Monthly attendance bonus, life assurance (3x salary), and retail discounts.

Career Development: Access to training and development opportunities.

Wellbeing Support: Health and wellbeing services.

Fitness Facilities: Free access to our on-site gym.

About Us:

Hightown Housing Association is a charitable housing association operating across Hertfordshire, Bedfordshire, Buckinghamshire, and Berkshire. We believe everyone deserves a home and the support they need. Our mission is to build new homes and provide excellent housing and support services.

With over 9,000 homes and a team of more than 1,100 dedicated staff, we are committed to making a positive impact in our communities.

Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.

Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references.

We are an Equal Opportunities & Disability Confident Employer.