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- Tasks: As a Reservations Agent, you'll manage bookings and provide top-notch customer service.
- Company: The Resident is a trendy hotel brand in prime city locations, known for its warm hospitality.
- Benefits: Enjoy flexible working hours, employee discounts, and a vibrant team culture.
- Why this job: Join a dynamic team where your contributions matter and make a real impact on guest experiences.
- Qualifications: No prior experience needed; just bring your enthusiasm and a passion for helping others.
- Other info: Perfect for students looking for part-time work in a fun, fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a home from home from which they can easily immerse themselves in the city.
Reputation is at the centre of everything we do.
Reservations Agent employer: The Resident Edinburgh
Contact Detail:
The Resident Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with The Resident's brand values and mission. Understanding their focus on heartfelt hospitality will help you align your responses during interviews and show that you're genuinely interested in contributing to their reputation.
✨Tip Number 2
Research the specific locations of The Resident hotels in London, Liverpool, and Edinburgh. Being knowledgeable about the local area can give you an edge when discussing how you would assist guests in making the most of their stay.
✨Tip Number 3
Prepare to demonstrate your customer service skills through real-life examples. Think of situations where you've gone above and beyond for a customer, as this will resonate well with The Resident's commitment to exceptional hospitality.
✨Tip Number 4
Network with current or former employees of The Resident if possible. They can provide valuable insights into the company culture and what it takes to succeed as a Reservations Agent, which can be beneficial during your interview.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Understand the Role: Read the job description for the Reservations Agent position thoroughly. Familiarise yourself with the key responsibilities and skills required, such as customer service excellence and attention to detail.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality or customer service. Emphasise any previous roles that involved reservations or front desk duties, showcasing your ability to handle guest inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of The Resident's brand values. Mention specific examples of how you can contribute to their reputation for heartfelt hospitality.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application demonstrates professionalism and attention to detail.
How to prepare for a job interview at The Resident Edinburgh
✨Know the Brand
Familiarise yourself with The Resident's values and mission. Understand their focus on heartfelt hospitality and how they create a home-from-home experience for guests. This will help you align your answers with their brand ethos.
✨Showcase Your Customer Service Skills
As a Reservations Agent, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle inquiries and resolve issues effectively.
✨Demonstrate Attention to Detail
In the hospitality industry, attention to detail can make or break a guest's experience. Be ready to discuss how you ensure accuracy in bookings and manage multiple tasks without compromising quality.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within The Resident. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
