Marketing Account Manager

You must have agency-side experience for this role - This is not a sales role.

We’re looking for an Account Manager with strong agency background, who brings energy, clarity and calm control to every project – someone who thrives in a small, collaborative team, and can confidently run accounts across creative and digital campaigns.

This is a hands-on role working closely with senior leadership and the wider agency team. You’ll play a key part in shaping client relationships, making sure everything runs smoothly, and supporting the development of a strong and reliable account handling function within the agency.

We’re after someone who gets stuck in, brings fresh ideas, and genuinely enjoys making things happen.

What you'll be doing

• Client service: You’ll keep projects on track and clients in the loop – making sure nothing slips through the cracks and everyone knows what’s needed and when.
• Build trusted relationships with clients and become a go-to for day-to-day delivery.
• Keep on top of project status and timelines, anticipating issues before they arise.
• Understand the client’s world – their market, audiences, product, and pressures.
• Act as a clear and calm communicator between the client and the agency team (creative, production, media).
• Confidently manage digital workstreams – from social and display campaigns to website updates (WordPress experience is a plus).
• Help protect and uphold a consistent brand tone of voice across creative deliverables.
• Understand client processes and integrate them smoothly with agency workflows.
• Take ownership of estimating, timelines, contact reports, and delivery tracking.

Internal collaboration

• You’ll work closely with the team to get things done – and done well.
• Help develop and support more junior team members, sharing knowledge and experience.
• Organise your own time and others to meet deadlines without drama.
• Flag issues early and work with the team to find smart solutions.
• Support with agency admin where needed (timesheets, status docs, reporting).
• Be proactive in spotting ways to improve how we work – together and with clients.

Strategy and thinking

• You don’t need to be a strategist, but you do need to think.
• Understand the bigger picture – what we’re trying to achieve and why it matters.
• Stay curious about client sectors, competitors, trends, and target audiences.
• Help translate client briefs into clear internal briefs that inspire good work.
• Keep an eye on the evolving digital landscape, particularly paid advertising.

Client partnership

• We’re all responsible for growing the agency – by doing great work and spotting opportunities.
• Build and maintain knowledge about clients, their brands, challenges, and ambitions.
• Listen for opportunities to grow the account or bring new ideas to the table.
• Support new business activity when needed.

Who you are

• Likely to have 2–4 years’ experience in an agency environment (or similar), managing creative and/or media campaigns.
• Organised, proactive, and calm under pressure.
• A great communicator who builds rapport easily.
• Naturally collaborative and solutions-focused.
• Confident working on digital campaigns – including social and display advertising.
• WordPress experience and ecommerce understanding are a bonus.
• Comfortable working in a small, nimble team where everyone mucks in.

What it’s like to work here

We care about what we do and how we do it. Our culture is built around the belief that people do their best work when they feel supported, heard, and proud to be part of something. That means open conversations, space to grow, and plenty of laughs along the way.

From flexible start times and duvet days to surprise fun breaks, wellness challenges and quarterly socials, we’re always finding ways to make the everyday better. We celebrate the wins, support each other when it’s tough, and genuinely enjoy working together.

Our values run through everything we do:

• Honest – We say it how it is.
• Together – We’ve got each other’s backs and our clients.
• Simple – We focus on what matters.
• Proud – Of our work, our team, and our progress.
• Limitless – We’re curious, creative and always striving for better, for ourselves and for our clients.

For more information please apply today.