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For Companies At a Glance
- Tasks: Provide tech support and troubleshoot issues for teams and clients.
- Company: Join a Banbury company focused on training and tech innovation.
- Benefits: Get accredited in CompTIA and enjoy a supportive work environment.
- Why this job: Perfect for tech enthusiasts wanting to grow their skills and make an impact.
- Qualifications: Experience in IT support, knowledge of Windows, and strong problem-solving skills required.
- Other info: Work independently and collaboratively in a fast-paced setting.
The predicted salary is between 19200 - 24840 £ per year.
Job Description
IT Support Engineer – Banbury – £24,000 to £31,000
Growing Banbury company are looking to add an IT Support Engineer to their team. The remit of the role will see you be responsible for providing technical support across the organization. Moreover you will ensure that all IT related systems and infrastructure are operating efficiently and assist in resolving any technical issues that may arise. As a business focused on training you will also be put on a training programme offering accreditation in CompTIA.
Key Responsibilities:
- Provide first and second-line support to internal teams and external clients via phone, email, and in-person.
- Diagnose and troubleshoot hardware, software, and network issues.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Manage user accounts and permissions on various platforms (Active Directory, Office 365, etc.).
- Monitor and maintain IT infrastructure, including Servers, networks, and security systems.
- Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary.
- Document and maintain accurate records of support requests, resolutions, and system configurations.
- Assist in the implementation of new technology projects and IT infrastructure improvements.
- Provide training and guidance to end-users on IT best practices and tools.
- Stay up-to-date with the latest technology trends and advancements to ensure the organization remains at the forefront of technology.
Qualifications and Skills:
- Proven experience as an IT Support Engineer, Technical Support Engineer, or similar role.
- Knowledge of Windows operating systems.
- Experience with network administration and troubleshooting (TCP/IP, DNS, DHCP).
- Familiarity with cloud platforms (AWS, Azure, Google Cloud) and virtualization technologies a plus.
- Proficient in supporting Microsoft Office 365 and related applications.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team in a fast-paced environment.
- Relevant certifications (eg, CompTIA A+, Microsoft Certified Professional) are a plus.
For more information on this Banbury based role please contact (see below)
IT Support Engineer – Banbury – £24,000 to £31,000
IT Support Engineer employer: Jiyu Consulting
Contact Detail:
Jiyu Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows operating systems and network protocols like TCP/IP, DNS, and DHCP. This knowledge will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any relevant experience you have with cloud platforms like AWS, Azure, or Google Cloud. If you have worked on projects involving these technologies, be prepared to discuss them in detail to show your practical understanding.
✨Tip Number 3
Practice explaining technical concepts in simple terms. Since the role requires strong communication skills, being able to convey complex ideas to non-technical users will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest technology trends and advancements. Showing that you are proactive about learning and adapting to new technologies can impress the hiring team and align with the company's focus on training.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an IT Support Engineer. Focus on your technical skills, such as troubleshooting hardware and software issues, and mention any certifications like CompTIA A+.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to communicate technical concepts to non-technical users.
Showcase Relevant Skills: Emphasize your knowledge of Windows operating systems, network administration, and cloud platforms. Provide examples of how you've successfully managed user accounts and resolved technical issues in previous roles.
Prepare for Technical Questions: Anticipate technical questions related to IT support during the interview process. Be ready to discuss your experience with troubleshooting, system configurations, and any relevant technologies you have worked with.
How to prepare for a job interview at Jiyu Consulting
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows operating systems, network administration, and troubleshooting. Highlight specific examples where you've successfully diagnosed and resolved technical issues.
✨Communicate Clearly
Since you'll be explaining technical concepts to non-technical users, practice simplifying complex ideas. Use clear language and avoid jargon to ensure your communication is effective.
✨Demonstrate Problem-Solving Abilities
Prepare for scenario-based questions that assess your problem-solving skills. Think of past experiences where you had to troubleshoot hardware or software issues and be ready to walk the interviewer through your thought process.
✨Express Willingness to Learn
As the company focuses on training, express your enthusiasm for continuous learning and professional development. Mention any relevant certifications you have or are pursuing, like CompTIA A+.
