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- Tasks: Build strong client relationships and provide exceptional customer care through various communication channels.
- Company: Join a supportive team at Lloyd Recruitment Services, focused on client satisfaction and professional growth.
- Benefits: Earn £13.30 per hour, enjoy onsite parking, and receive ongoing training to enhance your skills.
- Why this job: This role offers a chance to make a real impact on client experiences in a dynamic environment.
- Qualifications: No specific qualifications required; just bring your passion for customer service and a positive attitude.
- Other info: Refer a friend and earn up to £500! Only shortlisted applicants will be contacted.
Are you looking for a role where you can build strong relationships and provide exceptional customer care, rather than just answering calls? We're looking for four Client Service Executives to join our supportive and dynamic team on a six-month fixed-term contract. This isn't your typical call centre role. As part of the team, you'll play an important part in building long-term relationships with clients and ensuring they have an outstanding service experience. It's not just about answering queries, it's about understanding client needs, offering thoughtful solutions and keeping communication clear and effective.
Key Responsibilities:
- Be the first point of contact for client enquiries, offering personalised and professional service
- Resolve issues quickly and efficiently while building trust with clients
- Engage with clients through email and live chat, ensuring clear and helpful communication
- Organise and send relevant documentation, making sure clients receive what they need on time
- Handle occasional complaints with professionalism, always focusing on maintaining positive relationships
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Customer Service Executive employer: Lloyd Recruitment - Epsom
Contact Detail:
Lloyd Recruitment - Epsom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what we stand for at StudySmarter will help you align your answers during any interviews, showcasing that you're a great fit for our team.
✨Tip Number 2
Practice active listening skills. As a Customer Service Executive, you'll need to understand client needs deeply. Engaging in role-play scenarios with friends or family can help you refine this skill before your interview.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. We value problem-solving abilities, so having specific instances ready will demonstrate your capability to handle similar situations with our clients.
✨Tip Number 4
Show enthusiasm for building relationships. During your interactions, express your passion for providing exceptional service and how you believe strong client relationships contribute to overall success.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and skills required for the Customer Service Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Use specific examples from your past experiences to demonstrate how you can meet the needs of clients effectively.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for this role, such as communication, problem-solving, and relationship-building. Make sure to include any experience with email and live chat support, as these are key aspects of the job.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in customer service roles.
How to prepare for a job interview at Lloyd Recruitment - Epsom
✨Showcase Your Communication Skills
As a Customer Service Executive, clear and effective communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved client issues through effective communication.
✨Emphasise Relationship Building
This role focuses on building long-term relationships with clients. Be prepared to discuss how you've fostered strong connections in previous roles. Share specific instances where you went above and beyond to ensure client satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle complaints. Prepare by thinking of scenarios where you had to resolve conflicts or provide thoughtful solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research the Company Culture
Understanding the company's values and culture can give you an edge. Familiarise yourself with their approach to customer service and be ready to explain how your personal values align with theirs. This shows genuine interest and helps you stand out as a candidate.
