Client Services Executive

Job purpose: To support the Experience Account Management team across a set of key clients, working together with the Account Leads and in alignment with Account and New Business plans. Key responsibilities and accountabilities: Client/ Account Management · Supporting Sr Account Lead in the growth strategies across the client portfolio. This could include, researching new departments within an existing account, working with the Sr Account Lead on outreach campaigns and attending events to meet new connections. · Supporting Sr Account Lead in the development & implementation of client retention strategy. This could include, preparing account status updates/reports, monitoring SLA and KPI performance and ensuring client update documents are prepared and delivered inline with timelines. · Understanding and involvement in new business campaigns to further grow the Experience client portfolio. This could include researching new leads that could be a fit with the Touch service offering, supporting in the preparation of new business campaigns and inputting into the strategy with ideas for future campaigns. · In conjunction with the Sr Account Lead, support with the preparation and timely delivery of allocated RFP responses. This includes working across internal departments to ensure timelines are met and the response delivered on time. Project Support · Lead client communications on projects for key clients as determined by the Sr Account Lead in conjunction with commercial & strategic objectives. · Support in the effective handover of projects to operational team(s). · Joining and documenting project calls and planning meetings as and when required. · Support in the sourcing and securing of venues for projects with support from our Venue Sourcing department. · Support in the venue sourcing/supplier management reporting requirements for our clients. · Manage the logistics of team and client site visits ensuring venue meetings, travel and accommodation is scheduled in alignment with the site visit requirements. Post Event Reporting · Constructing and reviewing post event reports in conjunction with relevant operational teams. · Supporting with the creation of client feedback