Director of Sales Operations

At Convergence Group, we’re on a bold growth journey and we’re looking for a dynamic, driven, and strategic thinker to join our senior leadership team. This is your chance to make a meaningful impact in a networking business that’s scaling fast, values its people, and isn’t afraid to do things differently. In this pivotal role, you’ll lead a talented team of Business Support Executives - the driving force behind our sales engine - and help us streamline, scale, and deliver outstanding customer experiences.

What You’ll Be Doing:

• Lead, mentor, and grow the Sales Operations team into a talent pipeline for future sales professionals.
• Own execution excellence across quoting, order validation, renewals, and sales validation processes – from order to billing.
• Drive operational improvements that reduce administrative friction and boost measurable sales efficiency.
• Collaborate cross-functionally with Sales, Delivery, and Project teams to ensure orders, integrations, and acquisitions flow smoothly.
• Champion process integrity while fostering continuous improvement and knowledge sharing across your team.
• Track and optimise performance through clear KPIs, SLA monitoring, and robust reporting frameworks.

What Success Looks Like:

• Build a scalable, high-performing team that fuels sales efficiency and improves customer experience.
• Reduce sales cycle times and elevate productivity across the sales organisation.
• Deliver seamless onboarding and smooth integration of acquired customers, minimising churn.
• Boost renewal effectiveness by enabling smart, proactive collaboration with the Customer Success team.
• Ensure accuracy and speed in quoting and order processes, creating seamless transitions between sales and delivery.
• Eliminate single points of failure through robust documentation and team knowledge-sharing.
• Develop future sales talent by nurturing top performers within the BSE team.

What You Bring:

• Proven leadership in Sales Operations within IT Services, Telecoms, or Technology - ideally in high-growth or post-acquisition environments.
• Experience working with subscription-based and recurring revenue models, with a strong commercial mindset.
• Knowledge of CRM platforms (Zoho preferred), along with sales automation tools and performance analytics tools.
• Strong grasp of sales forecasting, process optimisation, and reporting.
• Solid understanding of WAN, LAN, WiFi, or Security is seen as a big plus.
• The ability to manage process discipline, challenge inefficiencies, and inspire change.
• Strategic thinking with excellent problem-solving skills, strong stakeholder management, and a positive, growth-oriented mindset.

What’s in it for you?

• A fantastic base salary of £80-85,000 + bonus.
• 33 days holiday (including bank holidays) and it gets better!
• Perks: enhanced pension, Private Medical Insurance, Income Protection & Life Assurance.
• Flexibility with your core hours and hybrid working policy with 3 days a week office based.
• And, we're a dog friendly office!

Who are Convergence Group?

At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional sales talent who bring the right skills, attitude, and drive to shape the future with us.

Ready to Lead Change and Drive Growth?

If you’re excited about building scalable operations, and leading a high-impact Sales Operations function, we want to hear from you.