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For Companies At a Glance
- Tasks: Design and manage cloud-based contact centre solutions using AWS Connect.
- Company: Join a forward-thinking company focused on enhancing customer experience globally.
- Benefits: Enjoy flexible working options and competitive perks.
- Why this job: Be part of a dynamic team improving customer satisfaction with innovative technology.
- Qualifications: Experience with AWS Connect and IVR systems is essential.
- Other info: Opportunity to work in a fast-paced, tech-driven environment.
The predicted salary is between 36000 - 60000 £ per year.
We're seeking an experienced AWS Connect Specialist to design, implement, and manage our cloud-based contact center solutions. Direct management responsibilities will include making configuration changes based on business requirements to add functionality to the IVR to deter calls, decrease call handle times, and improve customer satisfaction across our global platforms.
IVR Engineer employer: Alexander Mae (Bristol) Ltd
Contact Detail:
Alexander Mae (Bristol) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IVR Engineer
✨Tip Number 1
Familiarise yourself with AWS Connect and its features. Understanding how to leverage its capabilities for IVR solutions will give you a significant edge during discussions with us.
✨Tip Number 2
Showcase your experience with cloud-based contact centre solutions. Be ready to discuss specific projects where you've successfully implemented or managed similar systems, as this will demonstrate your hands-on expertise.
✨Tip Number 3
Prepare to discuss metrics related to call handling times and customer satisfaction. We value data-driven results, so having examples of how you've improved these metrics in previous roles will be beneficial.
✨Tip Number 4
Network with professionals in the IVR and contact centre space. Engaging with industry peers can provide insights and potentially lead to referrals, making your application stand out when you apply through our website.
We think you need these skills to ace IVR Engineer
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of an IVR Engineer, particularly focusing on AWS Connect. Highlight your experience in designing and managing cloud-based contact centre solutions in your application.
Tailor Your CV: Make sure your CV reflects relevant skills and experiences that align with the job description. Emphasise your expertise in configuration changes, call handling improvements, and customer satisfaction metrics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the company's needs. Mention specific examples of how you've successfully implemented IVR solutions in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Alexander Mae (Bristol) Ltd
✨Showcase Your AWS Expertise
Make sure to highlight your experience with AWS Connect during the interview. Be prepared to discuss specific projects where you've designed or implemented cloud-based contact centre solutions, as this will demonstrate your hands-on knowledge and ability to contribute effectively.
✨Understand IVR Functionality
Familiarise yourself with the intricacies of IVR systems. Be ready to explain how you have previously configured IVR systems to enhance customer experience, reduce call handle times, and deter unnecessary calls. This will show that you understand the core objectives of the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past challenges you've faced in managing contact centre solutions and how you overcame them. This will help illustrate your critical thinking and adaptability in real-world situations.
✨Demonstrate Your Communication Skills
As an IVR Engineer, clear communication is key. Be prepared to discuss how you collaborate with cross-functional teams to implement changes based on business requirements. Show that you can convey technical information in a way that non-technical stakeholders can understand.
