Technical Engineer ? Infrastructure

Quadris are looking for a Technical Engineer – Infrastructure to work within a small but experienced team, technically led by the Infrastructure Solutions Competency Manager and Senior Engineers. You will join us on a full-time, permanent basis. In return you will receive a competitive salary. This is a full-time position working Monday-Friday, 37.5 hours per week, on a variety of shift patterns between our core hours of 7 a.m. – 6 p.m. (UK Time). There is also a requirement to work flexibly outside these core hours where required.

The Technical Engineer – Infrastructure role: Quadris provides IT Managed Services and IT infrastructure solutions to customers across the UK, Europe, and APAC regions. Customers include private corporations and government organisations, mainly in the healthcare sector. Our IT infrastructure solutions primarily involve the Dell product range, Cisco networking, Citrix, Microsoft, and our Quadris Cloud and on-premise platform. Quadris prioritises a security-first culture, which we consider essential to our future success.

As a Technical Engineer for Infrastructure, you are responsible for the implementation, management, and support of the IT infrastructure across our client base which includes traditional three-tier, hyperconverged and Multi-Tenant Cloud infrastructure environments. The role requires strong technical expertise, troubleshooting skills, and a customer-centric mindset to deliver exceptional IT services and solutions to clients.

As our Technical Engineer – Infrastructure, some of your responsibilities will include:

• Designing and implementing technical solutions from our approved technology stack, while recommending new and innovative technology where applicable to meet specific client needs.
• Producing and being accountable for high-quality documentation.
• Working alongside our Project Management Team on projects, ensuring they are delivered as expected.
• Acting as an escalation point for Managed Services Support teams.
• Adhering to incident and change management processes.
• Constant advancement of technical capabilities through training and knowledge sharing.

KPIs To Monitor and Influence:

• CSAT
• Project management and delivery; quality control and timescales
• Client documentation quality
• Delivery against core company values
• Delivery against SLAs
• Incident resolution and reporting quality
• Adherence to Change Management policies and procedures

Skills and Qualifications you’ll need to become our Technical Engineer – Infrastructure:

Essential

• Valid Driving licence and vehicle.
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Solid experience with Windows and Linux server administration.
• Knowledge of Linux operating systems and open-source technologies.
• Experience racking, stacking, and cabling servers.
• Proficiency in virtualization technologies (e.g., VMware, Hyper-V, and KVM for Linux-based environments).
• Strong networking skills (e.g., TCP/IP, routing, switching, VPN, firewall management)
• Experience with enterprise backup solutions such as Veeam Backup, Commvault, or Nakivo for virtualized and physical environments.
• Familiarity with storage technologies (e.g., SAN, NAS).
• Proficient in VMware ESXi and VMware vCenter.

Desirable

• Experience working in an MSP or Professional Services organisation, with an understanding of ITIL principles and change management processes.
• Knowledge of storage solutions including Dell EMC.
• Experience with hyper-converged infrastructure (HCI), including VxRail, VMware vSAN and Nutanix.
• Hands-on experience in disaster recovery solutions and business continuity planning.
• Familiarity with infrastructure automation tools (e.g., Ansible, Terraform, PowerShell).

We would love to hear from you, so please click 'apply' now to become our Technical Engineer – Infrastructure.