Customer Service Advisor

Customer Service Advisor

Ensure all your application information is up to date and in order before applying for this opportunity.

Based in Clevedon

Hours 8:30am-5pm with 1 hour lunch

Salary: £22,500 pa + Benefits

Benefits:

Company discount
Uniform provided
Company events
On site parking
Are you a positive individual with exceptional communication skills? Do you thrive in a fast-paced environment where you can provide excellent customer service on the phones? Britannia Windows is looking for a Customer Service Advisor to join their team. This is an exciting opportunity to contribute to a young, dynamic and customer-focused team.

The key purpose of this role is to qualify and assess existing and new enquiries moving them through the sales pipeline. You will be setting appointments for our sales designers along with dealing with general queries on the phone.

This role would be suited to someone who enjoys their working days on the phone. A positive customer service attitude is essential for becoming part of our friendly team.

No previous experience needed as full training will be provided, however, previous customer service experience will be very beneficial.

Responsibilities:

Respond to customer inquiries and requests via various communication channels, such as phone, email, chat, or in-person interactions.
Process incoming enquiries received from our digital channels.
Communicate with both internal and external customers through various channels
Maintain a positive, empathetic, and professional attitude at all times
Resolve customer queries in a timely manner
Log inbound calls and customer issues
Aim to meet and exceed service levels and key performance indicators
What we’re looking for:

Ability to remain calm under pressure.
Ability to work on own initiative and still remain part of the team.
Previous customer service experience is preferred but not essential
Computer and phone literate
Excellent written and verbal communications skills
Confident individual who has a willingness to learn new things
If you’re a driven, and customer focused individual looking for a new challenge in a customer driven role then we would love to hear from you. Apply now with your updated CV.

INDLS