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- Tasks: Manage customer accounts and provide top-notch service in a dynamic environment.
- Company: Join Blatchford, a global leader in advanced prosthetic technology and mobility solutions.
- Benefits: Enjoy free onsite parking, 25 days holiday, and a supportive work culture.
- Why this job: Be part of a mission-driven team that prioritises wellbeing and innovation in mobility.
- Qualifications: Fluent in French and English, with GCSEs in Maths and English required.
- Other info: This is a three-month fixed-term contract based at our Head Office in Basingstoke.
The predicted salary is between 24000 - 36000 £ per year.
Blatchford is a multi-award-winning, global manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices. Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users. Through innovation, science, technology, and maintaining a clear focus on people, we make mobility possible.
We have an exciting opportunity for a French Speaking Customer Service Administrator to join our commercial team at our Head Office in Basingstoke, initially on a three-month fixed term contract.
As a French Speaking Customer Service Administrator, you will manage customer accounts to deliver excellent service, supporting price and invoice queries from customers and sales teams, and providing aftercare service.
Hours: 8.30am – 5pm Monday – Thursday
- Free onsite parking
- 25 days holiday
- GCSE or equivalent in Maths and English
- Fluent French and English speaker
- Computer literate and able to work with Microsoft Office or equivalent
- Excellent telephone manner
Apply now for this French Speaking Customer Service Administrator opportunity.
Locations
Customer Service Administrator - French Speaking (Contract) employer: Blatchford
Contact Detail:
Blatchford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - French Speaking (Contract)
✨Tip Number 1
Brush up on your French language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during any potential interviews.
✨Tip Number 2
Familiarise yourself with the products and services offered by Blatchford. Understanding their prosthetic technology and bespoke solutions will allow you to engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about how you would handle specific customer service scenarios, particularly those involving price and invoice queries, to showcase your problem-solving skills.
✨Tip Number 4
Network with current or former employees of Blatchford on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Administrator - French Speaking (Contract)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the French Speaking Customer Service Administrator position. Tailor your application to highlight relevant experience and skills.
Highlight Language Skills: Since fluency in French and English is essential, make sure to emphasise your language proficiency in your CV and cover letter. Provide examples of how you've used these skills in previous roles.
Showcase Customer Service Experience: Detail your previous customer service experience, particularly in managing accounts and handling queries. Use specific examples to demonstrate your ability to deliver excellent service and support.
Craft a Compelling Cover Letter: Write a tailored cover letter that reflects your enthusiasm for the role and the company. Mention your understanding of Blatchford's mission and how your skills align with their commitment to innovation and customer care.
How to prepare for a job interview at Blatchford
✨Brush Up on Your Language Skills
Since the role requires fluency in both French and English, make sure to practice your language skills before the interview. Be prepared to answer questions in both languages to demonstrate your proficiency.
✨Know the Company and Its Products
Familiarise yourself with Blatchford's products and services, especially their prosthetic technology and bespoke seating solutions. Understanding their mission and values will help you align your answers with what they prioritise.
✨Prepare for Customer Service Scenarios
Think of examples from your past experiences where you successfully handled customer queries or complaints. Be ready to discuss how you would approach specific scenarios related to pricing and aftercare service.
✨Showcase Your Computer Skills
As a Customer Service Administrator, you'll need to be computer literate. Be prepared to discuss your experience with Microsoft Office or similar software, and consider mentioning any relevant tools you've used in previous roles.
