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- Tasks: Manage customer relationships and ensure service levels are met.
- Company: Join Europa Worldwide Group, a top logistics operator with a global presence.
- Benefits: Enjoy hybrid work, competitive salary, 25 days leave, and exclusive discounts.
- Why this job: Be part of a supportive team that values work-life balance and employee wellbeing.
- Qualifications: Strong communication skills and at least 2 years of office experience required.
- Other info: Opportunity to earn referral rewards and recognition for your contributions.
The predicted salary is between 22700 - 30000 £ per year.
Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse. The group employs over 1,100 people with 16 sales and customer services sites across the UK and Ireland, plus Europa’s own teams in Belgium, the Netherlands, Hong Kong, China, India, the UAE and South Africa.
We’re looking for a Customer Service Operator to join our Leeds branch! In this role, you’ll be at the heart of our operation, managing and maintaining customer relationships, ensuring service levels are met and helping us achieve financial targets. With the support of the Customer Service Manager, you’ll play a key role in delivering an exceptional experience to our clients.
What we can offer in return:
- Competitive Salary Package: £27,270 per annum
- Hours: Monday to Friday 9am to 5.30pm; Hybrid work from home on Friday after probation.
- Convenient Onsite Amenities: Free car parking
- Benefits portal: Access to a wide range of exclusive discounts, company benefits, wellbeing resources and much more.
- Generous Time Off: 25 days of annual leave plus all UK bank holidays.
- Enhanced Family Leave: Enhanced maternity, paternity, and adoption pay.
- Wellbeing Focus: Access to our employee wellbeing programme for your overall health and happiness.
- Referral Rewards: Earn up to £1000 by referring a friend to join our team.
- Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
- Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards.
What you will be doing as Customer Service Operator:
- Be the first point of contact for all matters related to your assigned portfolio of customers.
- Communicate updates for customers through either phone or email.
- Manage the customer service cycle from start to finish ensuring compliance with HMRC customs.
- Provide a variety of quotes to your customer to best service their requirements.
- Ensure commodity codes and invoices are correct and processed for dispatch.
- Proactively engage with existing customers to generate income.
- Respond in a timely manner to problems or concerns from customers.
Our Ideal Customer Service Operator:
- Strong, confident personality with an internal sales background and/or customer service background.
- Essential time management and communication skills (face-to-face and over the phone).
- A good head for numbers is required.
- At least 2 years Commercial Office experience; ideally some exposure to a logistics industry role (not essential).
- Excellent communicator dedicated to excellent customer service.
- A desire to improve the Gross profit margins.
Europa Worldwide Group do not accept agency CV submissions unless specifically requested/engaged with the role by the Internal Recruitment Team. Please do not submit speculative CVs to our Recruiters, Employees, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CVs received in this unsolicited manner.
Please note - if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Customer Service Operator employer: Europa Worldwide Group
Contact Detail:
Europa Worldwide Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operator
✨Tip Number 1
Familiarise yourself with the logistics industry, especially customs regulations and HMRC processes. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be the first point of contact for customers, being able to convey information clearly and confidently is crucial.
✨Tip Number 3
Showcase your time management abilities by preparing examples of how you've successfully handled multiple tasks or projects simultaneously in previous roles. This will highlight your organisational skills.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace Customer Service Operator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Operator position. Tailor your application to highlight relevant experience and skills that match what Europa Worldwide Group is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, time management skills, and any relevant commercial office experience. Use bullet points for clarity and focus on achievements that demonstrate your ability to improve customer satisfaction and financial targets.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past work that showcase your strong communication skills and ability to manage customer relationships effectively.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Europa Worldwide Group
✨Know the Company Inside Out
Before your interview, make sure to research Europa Worldwide Group thoroughly. Understand their divisions, values, and recent achievements. This will not only show your interest but also help you tailor your answers to align with their goals.
✨Demonstrate Your Communication Skills
As a Customer Service Operator, strong communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've effectively communicated with customers in past roles, whether over the phone or via email.
✨Showcase Your Problem-Solving Abilities
Think of examples where you've successfully resolved customer issues. Highlight your proactive approach and ability to manage challenges, as this role requires timely responses to customer concerns.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations. Prepare for scenarios related to customer service cycles, quoting processes, and compliance with regulations. This will demonstrate your readiness for the role.
