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- Tasks: Manage resident services, ensuring excellent customer experience and property maintenance.
- Company: Join a leading BTR business known for top-notch rental accommodation in the UK.
- Benefits: Enjoy a competitive salary, private healthcare, 25 days holiday, and hybrid working options.
- Why this job: Be part of a dynamic team with a strong reputation and growth potential in the property sector.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: This role involves travel across multiple sites in the Midlands and Northampton.
The predicted salary is between 30000 - 36000 £ per year.
Salary: Up to £32,700 + £4,000 car allowance + Discretionary bonus
Location: West Midlands and Northampton
Our client: Cobalt are pleased to be representing one of the industry's leading BTR focused businesses, to help with their recruitment for a Resident Services Manager to have the oversight of part of their company's portfolio based across Midlands and Northampton. This business has a leading reputation across the property industry, and has a great growth trajectory within the sector, bringing on some of the finest rental accommodation in the UK. This is a multi-site role with travel across different sites.
The role: In this role, you will be a pivotal member of the property management team, ensuring that residents receive an excellent service, that the buildings are maintained and managed efficiently to the company standard, and the team works as one.
Responsibilities include:
- Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
- Conducting customer viewings and tours.
- Coordinating maintenance and liaising with contractors regarding reactive works.
- Undertaking pre-let inspections and scheduled property inspections.
- Building security and resident administration in line with GDPR.
- Logging and reporting all Health and Safety tasks.
- Administrative duties predominantly revolving around reports producing system reports.
Perks and benefits:
- Discretionary bonus.
- Private Healthcare.
- 25 days Holiday (plus Birthday day-off).
- Hybrid working.
Resident Services Manager employer: Cobalt Recruitment
Contact Detail:
Cobalt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Manager
✨Tip Number 1
Familiarise yourself with the Build to Rent (BTR) sector. Understanding the nuances of this market will help you speak confidently about how you can contribute to the company's growth and reputation during interviews.
✨Tip Number 2
Network with professionals in the property management field. Attend industry events or join relevant online forums to connect with others who may provide insights or even referrals for the Resident Services Manager role.
✨Tip Number 3
Prepare to discuss your experience with customer service and relationship building. Since this role involves face-to-face interaction with residents, having specific examples ready will demonstrate your suitability for the position.
✨Tip Number 4
Research the company’s portfolio and values. Being knowledgeable about their properties and what they stand for will show your genuine interest in the role and help you align your answers with their expectations during the interview.
We think you need these skills to ace Resident Services Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Resident Services Manager position. Tailor your application to highlight relevant experience in property management and customer service.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in property management, customer interaction, and administrative tasks. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to excel in this role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that align with the responsibilities mentioned in the job description, such as managing resident relations or coordinating maintenance.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a managerial role.
How to prepare for a job interview at Cobalt Recruitment
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their values, mission, and recent developments in the Build to Rent sector. This will not only show your interest but also help you align your answers with their goals.
✨Demonstrate Your Customer Service Skills
As a Resident Services Manager, you'll be interacting with residents regularly. Prepare examples of how you've successfully built relationships and resolved issues in previous roles. Highlight your ability to create a welcoming environment.
✨Showcase Your Organisational Abilities
This role involves coordinating maintenance and managing multiple sites. Be ready to discuss your organisational skills and how you prioritise tasks. Consider sharing specific tools or methods you use to stay organised.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding health and safety or resident complaints. Think of scenarios from your past experience where you successfully handled similar situations and be ready to share those stories.
