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- Tasks: Provide technical support and troubleshoot software issues for customers.
- Company: Join a leading provider of innovative software solutions.
- Benefits: Enjoy hybrid working with 3 days in the office and flexible hours.
- Why this job: Perfect for problem-solvers who love customer interaction and tech challenges.
- Qualifications: 2+ years in IT support, strong communication skills, and basic SQL knowledge required.
- Other info: UK-based role; ensure your CV has accurate contact details.
The predicted salary is between 28800 - 43200 £ per year.
Software Support Engineer MSSQL Experience Essential – Hybrid Working 3 days per week in the office The Opportunity We’re seeking a Software Support Engineer to join a leading provider of innovative software solutions. This role is perfect for someone with 2+ years of IT support experience who thrives in a customer-focused environment. You’ll provide technical support for cutting-edge software, help implement systems for new and existing customers, and collaborate with internal teams to address technical issues effectively. You’ll play a key role in troubleshooting software problems, supporting customer onboarding, and ensuring users get the most out of the product. If you’re passionate about IT, a problem-solver, and love working with people, this could be the role for you. Key Responsibilities Technical Support & Troubleshooting: Provide first and second-line support, resolving customer issues related to software installation, configuration, and use. Diagnose, analyze, and resolve software issues across multiple applications. Log issues with detailed reproduction steps and collaborate with development teams for resolution. Respond to support requests via phone, email, and ticketing systems, ensuring timely and effective solutions. Customer Engagement: Deliver exceptional customer service with clear, friendly communication. Proactively manage follow-ups, keeping users informed throughout the resolution process. Conduct user training sessions to enhance customer understanding of product features and best practices. Documentation & Continuous Improvement: Maintain and update knowledge base articles to improve efficiency within the support team. Document frequently encountered issues and recommend process or product improvements. Act as a bridge between users and development teams, providing feedback to enhance product usability. Project & Product Support: Assist with the implementation of software solutions for new and existing customers. Participate in testing new features and updates to ensure quality and ease of use. What We’re Looking For Essential Skills & Experience: Minimum 2+ years in a software or IT support role, handling both 1st and 2nd line issues. Strong customer-service orientation with excellent communication skills. Technical knowledge of software applications and basic SQL database troubleshooting. Proven experience with ticketing systems (e.g., Jira, Zendesk, or similar). Strong organizational skills with the ability to manage multiple tasks simultaneously. Desirable Skills: Experience with Windows operating systems and server configurations. Familiarity with SQL scripting. Exposure to CRM platforms is a plus. If you’re ready to take your career to the next level, we’d love to hear from you! Apply now to become a Software Support Engineer. All our roles are UK based. When submitting your application to Colossus, please ensure the following Your CV has your address and postcode. You also have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number’s and email address details from your CV
Software Support Engineer employer: Colossus Recruitment
Contact Detail:
Colossus Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer
✨Tip Number 1
Make sure to highlight your experience with technical support and troubleshooting in your conversations. Share specific examples of how you've resolved software issues in the past, as this will demonstrate your problem-solving skills.
✨Tip Number 2
Familiarize yourself with the software solutions offered by StudySmarter. Understanding our products will not only help you during the interview but also show your genuine interest in the role and the company.
✨Tip Number 3
Prepare to discuss your experience with ticketing systems like Jira or Zendesk. Be ready to explain how you've used these tools to manage customer support requests effectively.
✨Tip Number 4
Since this role involves customer engagement, practice your communication skills. Think about how you can convey complex technical information in a clear and friendly manner, as this will be crucial for delivering exceptional customer service.
We think you need these skills to ace Software Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2+ years of IT support experience, focusing on your technical knowledge of software applications and SQL database troubleshooting. Emphasize your customer service skills and any experience with ticketing systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and problem-solving abilities. Mention specific examples of how you've provided exceptional customer service and resolved technical issues in previous roles.
Highlight Relevant Skills: In your application, clearly outline your experience with first and second-line support, as well as your familiarity with Windows operating systems and server configurations. This will demonstrate your fit for the role.
Double-Check Contact Information: Before submitting your application, ensure that your CV includes your address, postcode, correct phone number, and email address. This is crucial for the company to reach you regarding your application.
How to prepare for a job interview at Colossus Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with software applications and SQL database troubleshooting. Highlight specific examples where you've successfully resolved technical issues, as this will demonstrate your capability in handling the responsibilities of the role.
✨Emphasize Customer Service Experience
Since this role is customer-focused, share instances where you provided exceptional support. Discuss how you managed customer expectations and ensured clear communication throughout the resolution process.
✨Familiarize Yourself with Ticketing Systems
If you have experience with ticketing systems like Jira or Zendesk, be ready to talk about it. Explain how you used these tools to track issues and improve response times, as this will show your organizational skills and ability to manage multiple tasks.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Practice answering scenario-based questions where you need to troubleshoot a software issue or handle a difficult customer situation. This will help you demonstrate your analytical thinking and customer engagement skills.
