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- Tasks: Be the tech hero, solving hardware and software issues daily.
- Company: Join a dynamic team in Birmingham focused on IT support.
- Benefits: Enjoy competitive pay, ongoing training, and a supportive work environment.
- Why this job: Perfect for tech enthusiasts wanting to grow in a collaborative culture.
- Qualifications: Experience in IT support and knowledge of Windows OS is a plus.
- Other info: Opportunities for progression and modern office facilities await you.
About the Role: We are looking for a proactive and customer-focused IT Support Technician to join our growing team in Birmingham. You'll be the go-to person for all things tech, ensuring smooth day-to-day operations by supporting hardware, software, and networking issues.
Key Responsibilities:
- Provide 1st and 2nd line IT support to staff onsite and remotely
- Troubleshoot hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and mobile devices
- Manage user accounts, permissions, and access control
- Assist in IT projects, including system upgrades and migrations
- Maintain documentation of IT procedures and support logs
Requirements:
- Previous experience in an IT support or service desk role
- Strong knowledge of Windows OS, Microsoft 365, and Active Directory
- Basic networking knowledge (DNS, DHCP, TCP/IP)
- Excellent problem-solving and communication skills
- A logical, methodical approach and ability to prioritise tasks
- Relevant certifications (e.g. CompTIA A+, Microsoft, ITIL) – desirable but not essential
What We Offer:
- Competitive salary & pension scheme
- Supportive team environment
- Ongoing training & development
- Opportunities for progression
- Onsite parking & modern office facilities
How to Apply: Send your CV and a short cover letter.
IT Support Technician / Helpdesk Support employer: LocalJobs4U
Contact Detail:
LocalJobs4U Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician / Helpdesk Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows OS and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common hardware and software issues. Prepare to share examples of how you've resolved similar problems in the past, as this will showcase your problem-solving abilities.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. Inquiring about ongoing training opportunities or team dynamics can show that you're genuinely interested in contributing to the team.
We think you need these skills to ace IT Support Technician / Helpdesk Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support or service desk roles. Emphasise your knowledge of Windows OS, Microsoft 365, and any networking skills you possess.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the company's needs. Mention specific experiences that demonstrate your problem-solving abilities and customer-focused approach.
Highlight Relevant Certifications: If you have any relevant certifications like CompTIA A+, Microsoft, or ITIL, be sure to include them in your application. Even if they are not essential, they can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at LocalJobs4U
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS, Microsoft 365, and Active Directory. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills and be ready to demonstrate your knowledge.
✨Emphasise Customer Service
As an IT Support Technician, you'll be the first point of contact for users. Highlight your previous experience in customer service and how you effectively communicate technical information to non-technical users.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific examples from your past roles where you successfully resolved issues, particularly those related to hardware, software, or networking.
✨Demonstrate Your Team Spirit
Since you'll be working in a supportive team environment, convey your ability to collaborate with others. Share experiences where you contributed to team projects or assisted colleagues in overcoming challenges.
