Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead software deployment projects in the hospitality sector and ensure customer satisfaction.
- Company: Join a dynamic SaaS company focused on customer success across APAC and EMEA.
- Benefits: Enjoy remote work flexibility and opportunities for professional growth.
- Why this job: Be at the forefront of customer success, driving growth and making a real impact.
- Qualifications: Experience in project management and customer-facing roles is essential.
- Other info: Must be a current UK resident with full right to work.
In this position you will oversee the deployment of software solutions in the hospitality sector and ensure customer success. This is more than a project manager role and we are looking for someone with customer success and customer growth experience!
- Project Management of large-scale, multi-year implementation projects, ensuring successful delivery.
- Be the primary point of contact for your customers throughout the high-growth phase and beyond to ensure ongoing satisfaction.
- Identify and address customer needs, resolve issues, and ensure a seamless handoff between phases of the customer journey.
- Provide regular status updates to customers and internal teams, ensuring transparency regarding progress, milestones, and risks.
- Identify new business opportunities and work with customers to drive growth.
- Advise customers on optimizing the use of the software to maximize the value of the solution.
- Track and report on KPIs.
- Oversee technical implementation specialists, ensuring alignment with project goals and customer needs.
Your background:
- Project management and implementation experience in customer-facing roles.
- Proven ability to build and maintain strong customer relationships, ensuring needs are met and issues are resolved.
- Proven track record of leading and managing multiple accounts or projects simultaneously.
- Strong attention to detail and a solid understanding of project management methodologies, with a proven history of delivering complex projects successfully.
- Knowledge of network technologies, SaaS, or related industries, including experience with network protocols for routers, switches, firewalls, access points, data centres, on-prem LAN/WAN, WLAN, SD-WAN, and both public and private cloud environments, is a plus.
Project Manager - Customer Success employer: Som3
Contact Detail:
Som3 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager - Customer Success
✨Tip Number 1
Familiarise yourself with the specific software solutions used in the hospitality sector. Understanding the tools and technologies will not only help you during interviews but also demonstrate your commitment to customer success.
✨Tip Number 2
Network with professionals in the customer success and project management fields, especially those who have experience in SaaS. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and resolved issues in previous roles. Highlighting your experience in driving customer growth will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in project management methodologies and customer success strategies. Being knowledgeable about current best practices will show that you're proactive and ready to contribute to our team's success.
We think you need these skills to ace Project Manager - Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your project management experience, particularly in customer-facing roles. Emphasise any specific achievements related to customer success and growth, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about customer success and how your background aligns with the responsibilities outlined in the job description. Use specific examples to demonstrate your ability to manage large-scale projects and build strong customer relationships.
Highlight Relevant Skills: Clearly list skills that are relevant to the position, such as project management methodologies, customer relationship management, and any technical knowledge related to SaaS or network technologies. This will help you stand out as a candidate who meets the job requirements.
Showcase Your Achievements: Include quantifiable achievements in your application, such as successful project completions, customer satisfaction scores, or growth metrics. This will provide concrete evidence of your capabilities and impact in previous roles.
How to prepare for a job interview at Som3
✨Showcase Your Project Management Skills
Be prepared to discuss your experience with large-scale implementation projects. Highlight specific examples where you successfully delivered complex projects, focusing on your role in managing timelines, resources, and stakeholder communication.
✨Demonstrate Customer Success Experience
Since this role emphasises customer success, share instances where you've built strong relationships with clients. Talk about how you identified their needs, resolved issues, and contributed to their growth using the software solutions.
✨Prepare for Technical Questions
Brush up on your knowledge of SaaS and network technologies. Be ready to discuss how these technologies can be optimised for customer use, as well as any relevant experience you have with network protocols and cloud environments.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company and the role. Inquire about their approach to customer success, how they measure KPIs, and what challenges they face in the hospitality sector. This demonstrates your proactive mindset and eagerness to contribute.
