Repairs Coordinator

A Repairs Coordinator is responsible for overseeing and managing repair and maintenance activities, This is working for a company that specialise in residential Construction. Here are the key duties for this role: 1. Coordination and Scheduling: * Coordinate Repairs: Act as the primary point of contact for tenants, clients, or employees reporting repair issues. * Schedule Repairs: Organize and schedule repair work with contractors, technicians, and maintenance staff, ensuring timely response and completion. * Monitor Progress: Track the status of repair work to ensure timely completion and address any delays or issues that arise. 2. Communication: * Liaise with Stakeholders: Maintain communication with tenants, property managers, and maintenance teams to provide updates on repair status. * Issue Notifications: Notify relevant parties of upcoming repairs, potential disruptions, or completed work. * Handle Inquiries: Respond to inquiries regarding repair timelines, processes, and other related concerns. 3. Documentation and Reporting: * Maintain Records: Keep detailed records of all repair requests, work orders, contractor communications, and completed work. * Prepare Reports: Generate regular reports on repair activities, including costs, completion times, and any recurring issues. * Invoice Management: Review and approve invoices from contractors and service providers, ensuring accuracy and compliance with agreements. 4. Vendor and Contractor Management: * Select Vendors: Identify, evaluate, and select contractors and vendors for repair and maintenance work. * Negotiate Contracts: Negotiate service contracts, pricing, and terms with vendors and contractors. * Evaluate Performance: Monitor the performance of contractors to ensure quality work and adherence to deadlines. 5. Budget Management: * Manage Budgets: Oversee repair and maintenance budgets, ensuring that all work is completed within financial constraints. * Cost Control: Identify opportunities to reduce costs without compromising quality or safety. * Forecasting: Assist in budget forecasting for future repair and maintenance needs. 6. Compliance and Safety: * Ensure Compliance: Ensure all repairs and maintenance work comply with local regulations, building codes, and safety standards. * Safety Oversight: Monitor repair activities to ensure safe work practices are followed by all involved parties. * Update Protocols: Review and update safety protocols and maintenance procedures as needed. 7. Problem Solving: * Resolve Issues: Address and resolve any disputes or issues that arise during the repair process. * Assess Repair Needs: Evaluate repair requests to determine urgency, priority, and the best course of action. * Provide Solutions: Develop solutions for complex repair issues, working with technicians and engineers as needed. 8. Customer Service: * Customer Satisfaction: Ensure a high level of customer satisfaction by promptly addressing repair needs and maintaining open communication. * Feedback Collection: Collect feedback from tenants or clients on the quality of repair services and use this information to improve processes. 9. Inventory and Resource Management: * Manage Inventory: Oversee the inventory of repair materials, tools, and equipment, ensuring availability for maintenance staff. * Order Supplies: Order and replenish supplies as needed to support ongoing repair and maintenance activities. 10. Continuous Improvement: * Process Improvement: Continuously assess and improve repair coordination processes to increase efficiency and effectiveness. * Training: Provide training to maintenance staff or new team members on repair procedures and best practices. This role requires strong organizational, communication, and problem-solving skills, as well as the ability to manage multiple tasks and stakeholders simultaneously