Cigar Sommelier

A fantastic opportunity has arisen for an experienced and passionate Cigar Sommelier to join the Cigar Merchant department team at The Emory. The Maybourne is proud to introduce a new architectural landmark to London, designed by the late Lord Richard Rogers. The Emory will be an exclusive, world-class hub of art and culture, situated on Knightsbridge and overlooking Hyde Park, presenting 61 contemporary suites set over nine floors.

As a Cigar Sommelier, you will ensure the effective management of the department and manage the team in an efficient and professional manner, encouraging continuous development at all levels. You will maintain a high level of cigar knowledge within the department.

Main responsibilities of the role include but are not limited to:

• Anticipating guests' needs to enhance quality service and training others to deliver the same.
• Proactively assisting and supporting monthly stock-takes of the inventory storerooms and other areas as directed.
• Continuously assisting with the monitoring and evaluation of The Cigar Merchants standards.
• Ensuring that all goods are put away correctly and neatly and that all areas are cleaned according to the cleaning schedule.
• Ensuring that inventoried items are stored properly and issued in rotation to minimize wastage and spoilage.
• Consistently delivering excellent LQA standard levels of service to ensure complete satisfaction of internal and external customers.

Successful candidates for the Cigar Sommelier opportunity will demonstrate genuine dedication to The Emory and show a commitment to consistent quality in our product and service. This is an exciting role for a talented individual looking for a new challenge and wanting to join a fast-paced and high-performing team renowned for their approach and delivery of unparalleled service.

We anticipate applicants will have worked in a similar role within a luxury hotel environment.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication, we offer you:

• Financial Stability: Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme.
• Salary Sacrifice.
• Holiday Trading.
• Retail Discount.
• Health and Wellbeing Support: Subsidised monthly Podiatrist and Masseuse treatments, Flu vaccination vouchers, Eye test vouchers and contributions towards glasses.
• A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work.
• Wellbeing & Social Champions.
• Volunteering opportunities.

Recognition and Career Development:

• Referral Scheme Introduce a Star where you can earn up to £1,500.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.
• Memorable experiences: Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
• Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.).
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.