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- Tasks: Welcome guests, manage check-ins/outs, and ensure a safe environment during night shifts.
- Company: Join Trecarn Hotel, a charming seaside hotel in Torquay with stunning views.
- Benefits: Enjoy competitive pay, career growth, discounts on stays, food, and leisure club memberships.
- Why this job: Perfect for night owls seeking a dynamic role in hospitality with a supportive team culture.
- Qualifications: Hospitality experience preferred; training provided for those new to the industry.
- Other info: Flexible hours and up to 28 days holiday, including bank holidays.
The predicted salary is between 20000 - 28000 £ per year.
Location: Torquay, TQ1 3NW, United Kingdom
Address: Palermo Road
We have an exciting new vacancy for a Night Porter to join our team at Trecarn Hotel, set in the quaint seaside town of Torquay. This 126 room hotel is set slightly back from the hustle and bustle of the main attractions, near the idyllic Babbacombe Downs. The hotel boasts beautiful views of the town and the surrounding area of South Devon.
Benefits include:
- An attractive salary
- Career development opportunities throughout the UK
- Significant staff discount rates when staying at one of our 60 hotels in the UK
- 50% discount off food and drink if staying at one of our hotels
- Friends and family hotel stay discounts
- Reduced membership at our Leisure clubs
- Free meals on duty (when applicable)
- Employee referral scheme
- Free Uniform (if applicable to your role)
- Up to 28 days holiday including bank holidays per annum
- Auto enrolment pension scheme
Your duties will include:
- Welcoming any late arrivals and checking guests in and out.
- Running the night audit using Opera Cloud.
- Answering the telephone and addressing any enquiries.
- Looking after any guest requests.
- Conducting regular security walks and floor checks.
- Following all night shift procedures and any other duties as and when required.
- Completing the nights cleaning checklist ensuring public areas are kept clean.
- Setting and clearing event rooms as and when required.
The ideal candidate will have hospitality experience. A working knowledge of Opera Cloud would be an advantage; however, this is not essential as full training will be given.
We are an equal opportunities employer. We require all employees to provide us with evidence of their right to work in the UK. All data will be stored in accordance with our privacy policy found on our website. Strictly no agencies. No commissions or other charges will be paid in any circumstances.
Night Porter employer: Elite Venue Selection
Contact Detail:
Elite Venue Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the Trecarn Hotel and its surroundings. Knowing the local area, including attractions and amenities, will help you engage with guests and provide better service.
✨Tip Number 2
Brush up on your customer service skills. As a Night Porter, you'll be the first point of contact for late arrivals, so being friendly and approachable is key to making a great impression.
✨Tip Number 3
If you have any experience with hotel management software, especially Opera Cloud, make sure to highlight that in conversations. Even if you haven't used it before, showing a willingness to learn can set you apart.
✨Tip Number 4
Network with current or former employees of the Trecarn Hotel. They can provide insights into the company culture and what they look for in a Night Porter, which can help you tailor your approach.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant hospitality experience. Emphasise any roles where you had customer interaction or worked night shifts, as these will be particularly relevant for the Night Porter position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to handle night-time responsibilities. Mention your willingness to learn Opera Cloud if you don't have prior experience with it.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and attention to detail. These are crucial for managing guest requests and conducting security checks during the night.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Elite Venue Selection
✨Show Your Hospitality Experience
Make sure to highlight any previous experience in hospitality during your interview. Share specific examples of how you've handled guest requests or resolved issues, as this will demonstrate your ability to thrive in a customer-focused environment.
✨Familiarise Yourself with Opera Cloud
While knowledge of Opera Cloud isn't essential, showing that you've done your homework can set you apart. Mention any similar systems you've used and express your willingness to learn quickly, which will reflect positively on your adaptability.
✨Emphasise Your Attention to Detail
As a Night Porter, you'll be responsible for security checks and maintaining cleanliness. Be prepared to discuss how you ensure attention to detail in your work, perhaps by sharing past experiences where this skill was crucial.
✨Prepare Questions About the Role
Having thoughtful questions ready shows your genuine interest in the position. Ask about the team dynamics, training opportunities, or what a typical night shift looks like. This not only helps you gauge if it's the right fit but also leaves a positive impression.
