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For Companies At a Glance
- Tasks: Lead and manage teams across multiple locations to ensure top-notch customer service.
- Company: Join a dynamic multi-brand dealer group in the vibrant Merseyside area.
- Benefits: Enjoy an OTE of £90,000 plus standard perks for a high-level role.
- Why this job: Be part of a significant aftersales role that impacts customer satisfaction and team success.
- Qualifications: Must have proven experience as an Aftersales or Service Manager in the motor trade.
- Other info: Ideal for candidates looking to make a mark in a multi-site management position.
The predicted salary is between 54000 - 126000 £ per year.
We have an opportunity to recruit a Group Service Manager for a multi-location, multi-brand dealer group in the Merseyside area. This is a significant aftersales role and requires a candidate with the requisite character and experience to take it on. You will be managing teams (productive and non-productive) across multiple locations and brands to deliver and maintain a high standard of customer care.The successful candidate must have a proven track record in the motor trade at Aftersales Manager/ Service Manager level with experience of running multiple sites and in return the package on offer includes an OTE of £90000 plus all the usual benefits of a role of this stature. …
Group Service Manager employer: Profitlink Group
Contact Detail:
Profitlink Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Service Manager
✨Tip Number 1
Make sure to highlight your experience in managing teams across multiple locations. Use specific examples from your past roles to demonstrate how you successfully led diverse teams and maintained high standards of customer care.
✨Tip Number 2
Familiarize yourself with the specific brands and services offered by the dealer group. Showing that you understand their operations and customer base can set you apart during the interview process.
✨Tip Number 3
Prepare to discuss your strategies for improving aftersales performance. Think about metrics you've used in the past to measure success and be ready to share how you can apply those to this new role.
✨Tip Number 4
Network within the motor trade community, especially in the Merseyside area. Building connections can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Group Service Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your proven track record in the motor trade, particularly in aftersales or service management roles. Detail your experience managing teams across multiple locations and brands.
Showcase Leadership Skills: Since this role involves managing both productive and non-productive teams, illustrate your leadership abilities. Provide examples of how you've successfully led teams to deliver high standards of customer care.
Tailor Your CV: Customize your CV to reflect the specific requirements of the Group Service Manager position. Use keywords from the job description to ensure your application stands out to recruiters.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for the motor trade and commitment to customer service excellence. Make it personal and engaging to capture the attention of the hiring team.
How to prepare for a job interview at Profitlink Group
✨Showcase Your Leadership Skills
As a Group Service Manager, you'll be managing teams across multiple locations. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past, especially in high-pressure environments.
✨Demonstrate Industry Knowledge
Make sure you have a solid understanding of the motor trade and aftersales processes. Be ready to discuss current trends in the industry and how they might impact customer care and service delivery.
✨Highlight Your Multi-Site Management Experience
Since this role involves overseeing multiple sites, share specific experiences where you've managed operations across different locations. Discuss the challenges you faced and how you overcame them to maintain service standards.
✨Prepare for Customer Care Scenarios
Customer care is crucial in this role. Prepare to discuss scenarios where you've improved customer satisfaction or resolved complaints effectively. Use metrics or feedback to back up your claims.
