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For Companies At a Glance
- Tasks: Oversee office operations, manage teams, and ensure a welcoming environment for clients and staff.
- Company: Join an award-winning financial services and technology group based in Newcastle Upon Tyne.
- Benefits: Enjoy a competitive salary, 33 days annual leave, free parking, and career development opportunities.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact in the workplace.
- Qualifications: 3+ years in office or facilities management, strong leadership, and excellent communication skills required.
- Other info: Full-time role with Monday to Friday hours and opportunities for professional growth.
BMC Recruitment Group are currently recruiting for an Operations Manager to join our client who are an award-winning group of financial services and technology companies based in Newburn, Newcastle Upon Tyne. You will be responsible for overseeing the operations of the office to ensure its smooth and efficient functioning. This includes managing the Group Head of Administration as well as handling front-of-house services, concierge functions, corporate travel, and facilities management.
Key Benefits they offer:
- Salary range between £40,000 to £45,000
- Full-time permanent position
- Office based
- Working Hours - Monday to Friday 8:30am - 5:30pm (1hr Lunch)
- Free on-site parking
- 33 days annual leave, including bank holidays (increases with length of service)
- Company pension contribution (increases with length of service)
- Financial Services Academy – Allowing employees to develop their career within the wealth management sector
- Company/team events throughout the year
What will I be doing?
- Front-of-House Management
- Collaborate with the Group Head of Administration to ensure the front-of-house operates smoothly, maintaining a professional and welcoming environment for clients, visitors, and staff.
- Uphold high standards of customer service and professionalism.
- Oversee the visitor management process to ensure smooth operations.
- Work closely with the Head of Security to implement and enforce security protocols.
- Concierge Services
- Support the Group Head of Administration in delivering concierge services for clients, executives, employees, and contractors, including business-related reservations and bookings.
- Coordinate and manage special requests, ensuring that services exceed expectations and enhance the overall experience.
- Maintain exceptional service standards and ensure operational efficiency in all concierge activities.
- Travel Coordination
- Collaborate with the Group Head of Administration to manage corporate travel arrangements, including flights, accommodation, and ground transportation.
- Establish and maintain relationships with travel providers to ensure cost-effective, high-quality travel solutions.
- Implement and enforce travel policies to ensure compliance with company standards and cost-efficiency.
- Facilities Management
- Manage office facilities, ensuring a safe, clean, and efficient workplace environment.
- Liaise with vendors and service providers for office supplies, maintenance, and repair needs.
- Ensure compliance with health and safety regulations and company policies.
- Monitor and manage office budgets related to facilities and operations.
- Team Leadership & Development
- Lead the front-of-house, concierge, travel, and facilities teams, fostering a positive and productive work culture.
- Provide training and professional development opportunities for team members to enhance their skills and service delivery.
- Conduct performance evaluations and implement necessary improvements to team performance.
Our ideal candidate will have:
- Minimum of three years’ experience in office management, facilities management, or a related role.
- Proven leadership and team management skills.
- Exceptional organisational and multitasking abilities.
- Solid understanding of front-of-house operations, concierge services, corporate travel, and facilities management.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office Suite and relevant management software.
- Strong attention to detail and problem-solving abilities.
- Discretion when handling confidential information.
- Proactive, solution-oriented mindset.
- High level of professionalism and customer service focus.
Operations Manager employer: BMC Recruitment Group Ltd
Contact Detail:
BMC Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network with professionals in the financial services and technology sectors. Attend industry events or join relevant online forums to connect with people who might have insights into the company culture and expectations for the Operations Manager role.
✨Tip Number 2
Research the company thoroughly, focusing on their values, recent achievements, and any challenges they may be facing. This knowledge will help you tailor your conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership skills and ability to manage operations effectively. Be ready to discuss how you've handled similar responsibilities in previous roles, particularly in office and facilities management.
✨Tip Number 4
Practice your communication skills, as this role requires excellent interpersonal abilities. Consider mock interviews with friends or mentors to refine your responses and ensure you convey professionalism and confidence.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office management, facilities management, and team leadership. Use specific examples that demonstrate your organisational skills and ability to manage multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Operations Manager role. Emphasise your experience in managing front-of-house services, concierge functions, and corporate travel arrangements, showcasing how you can contribute to the company's success.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office Suite and any relevant management software. Mention your strong attention to detail, problem-solving abilities, and customer service focus, as these are crucial for the role.
Showcase Leadership Experience: If you have experience leading teams, make sure to include this in your application. Discuss how you've fostered a positive work culture and provided training opportunities for team members, as this aligns with the expectations for the Operations Manager position.
How to prepare for a job interview at BMC Recruitment Group Ltd
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading various teams. Be prepared to discuss your previous leadership experiences, how you motivated your team, and any challenges you overcame. Use specific examples to illustrate your ability to foster a positive work culture.
✨Demonstrate Organisational Abilities
The role requires exceptional organisational skills. Prepare to talk about how you manage multiple tasks and priorities. You might want to share a time when you successfully juggled several responsibilities and how you ensured everything ran smoothly.
✨Understand the Company’s Operations
Research the company’s operations, especially in front-of-house management, concierge services, and facilities management. Being knowledgeable about their processes will show your genuine interest in the role and help you ask insightful questions during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service focus. Think of examples where you had to handle difficult situations or improve service delivery, and be ready to explain your thought process and outcomes.
