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For Companies At a Glance
- Tasks: Engage with residents, manage leasing activities, and ensure exceptional customer service.
- Company: Join Greystar, a global leader in real estate management and development.
- Benefits: Enjoy competitive pension, healthcare, holiday allowance, and more perks.
- Why this job: Be part of a dynamic team that values diversity and community engagement.
- Qualifications: Strong educational background, sales experience, and excellent customer service skills required.
- Other info: Opportunity to grow in a rapidly expanding company with a global presence.
The predicted salary is between 28800 - 43200 £ per year.
As a Leasing Associate, you will be responsible for delivering all daily operational tasks to create an exceptional 24/7 resident experience. This includes supporting marketing and leasing activities, assisting with tenancy administration, coordinating maintenance, and providing outstanding customer service. You will also work closely with contractors, suppliers, and third parties to ensure a seamless, high-quality experience that exceeds resident expectations.
Key Responsibilities
- Conduct sales and leasing activities including property viewings, enquiry follow-ups, and converting leads into bookings.
- Plan and prioritise daily tasks to maximise leasing performance and meet occupancy targets.
- Ensure accurate and timely updates to all data capture systems and CRM tools.
- Provide a warm, professional welcome to walk-in enquiries and prospective residents, delivering a standout first impression.
- Follow up on documentation, contract returns, and payment processing.
- Conduct scheduled apartment visits and manage resident cancellations in line with company standards.
- Respond promptly and professionally to online (webchat) and email enquiries.
- Support other communities when needed, including cross-selling opportunities based on resident requirements.
- Deliver exceptional front-of-house service, anticipating resident needs and exceeding expectations.
- Assist with resident move-ins and move-outs, ensuring a smooth and welcoming transition.
- Support the planning and delivery of resident events and community activities.
- Respond promptly and positively to resident enquiries and complaints in line with Greystar's customer service standards and complaints procedures.
- Screen and manage access for property visitors, guests, and contractors to maintain safety and security.
- Complete all required administrative duties including logging maintenance requests, preparing notices, updating databases, and managing parcel deliveries.
- Conduct minor ad hoc cleaning duties when necessary to maintain community standards.
- Monitor and ensure compliance with Health & Safety and other operational policies.
- Report equipment malfunctions, safety hazards, and incidents promptly, and support resolution.
- Suggest and implement improvements to enhance operational efficiency and resident satisfaction.
About You
You must have a strong educational background and be proficient in Microsoft Office. Prior experience in sales and excellent customer service skills are essential, along with the ability to adapt quickly and exceed targets. Strong organizational skills, cultural awareness, and proficiency in online tools are crucial. Knowledge of Landlord/Tenant Legislation, a Residential Property qualification, and an understanding of UK Health and Safety requirements are also required.
What We Offer
We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard.
About Greystar
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystar's pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.
One of Greystar's core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience.
Contact Detail:
Greystar Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasing Associate
✨Tip Number 1
Familiarise yourself with the local rental market and property trends. Understanding what residents are looking for in a property can help you tailor your approach during viewings and enquiries.
✨Tip Number 2
Enhance your customer service skills by practising active listening. This will allow you to better understand resident needs and respond effectively, which is crucial for creating a standout first impression.
✨Tip Number 3
Network with professionals in the real estate industry. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities within leasing roles.
✨Tip Number 4
Stay updated on UK Landlord/Tenant legislation and Health & Safety requirements. This knowledge will not only boost your confidence but also demonstrate your commitment to compliance and resident safety during interviews.
We think you need these skills to ace Leasing Associate
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Leasing Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in sales, customer service, and any administrative roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to exceed targets.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your organizational skills, customer service excellence, and adaptability. Make sure to mention your understanding of Landlord/Tenant legislation and Health & Safety requirements.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Leasing Associate role.
How to prepare for a job interview at Greystar Europe
✨Showcase Your Customer Service Skills
As a Leasing Associate, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your ability to create a standout resident experience.
✨Familiarise Yourself with Property Management Tools
Since the role involves using CRM tools and data capture systems, make sure you have a basic understanding of these technologies. Mention any relevant experience you have with similar tools during the interview to show you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various situations, such as dealing with a difficult resident or managing multiple tasks at once. Practising your responses to these scenarios can help you articulate your problem-solving skills effectively.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so be ready to discuss how you prioritise tasks and manage your time. You could even share a method or tool you use to stay organised, which will highlight your proactive approach to work.
