Hostel Manager

Job Title: Hostels Manager Location: Ilford Job Type: Full-time, rota based shifts including evenings Salary: £27.45/h We are looking for a dedicated Hostels Manager to work alongside Housing Needs Services to oversee daily operations, enhance guest experiences, and ensure smooth management of the hostels. Key Responsibilities: * Oversee the day-to-day operations of the hostel(s), ensuring high standards of cleanliness, safety, and customer service. * To assist in the preparation of the service plan, the Council’s overall Housing and Homelessness strategies and to develop policies and procedures for the service. * Ensure that all aspects of the provision of the accommodation provided are administered fairly and consistently to all customers. * Ensure the hostel staff report safeguarding concerns and escalate these proactively, completing CAFF referrals are necessary * Ensure there is a framework in place for officers to work with allocated residents to identify their housing options, support issues and where they want to live and help them to develop a move on plan. * Working with statutory, voluntary agencies and private agencies as directed, develop and maintain effective Temporary Accommodation provision for all customers. * Manage staff, including hiring, training, and scheduling. * Monitor bookings, occupancy rates, and revenue, optimizing hostel performance. * Ensure compliance with health, safety, and legal regulations. * Maintain hostel facilities and coordinate repairs and maintenance. Requirements: * Previous experience in hostel/hotel management or hospitality industry. * Good knowledge of all housing advice and homelessness legislation, other general housing legislation, welfare benefit expertise and knowledge of the adult and children social care environment and impact * Strong leadership and team management skills. * Excellent customer service and communication abilities. * Knowledge of booking systems and property management software. * Ability to multitask and problem-solve in a fast-paced environment. * Flexibility to work late evenings and holidays as needed. 📩 How to Apply: Send your CV to Magdalena Uzarowska. Closing date is 8th of Apil 2025