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For Companies At a Glance
- Tasks: Join a small team to deliver top-notch customer service in a contact centre.
- Company: Work with a respected leader in construction and plant hire across the UK.
- Benefits: Enjoy a competitive salary of up to £27,000 plus excellent perks.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Previous customer service experience is essential; be personable and driven.
- Other info: No weekends! Work Monday to Friday, 07:30 - 17:00.
LOCATION: Based on site near Haydock, St Helens
HOURS OF WORK: Monday to Friday (no weekends) 07:30 - 17:00
SALARY: Package to £27,000 plus excellent benefits
THE COMPANY
Thrive are currently working with one of our favourite clients who have locations and depots across England. They are one of the most respected and well known in their industry - servicing construction, logistics and civil engineering projects across the UK.
THE ROLE
This is a fantastic opportunity to be part of a small, dedicated team working within a contact centre environment as a sales negotiator. You will get to work with various customers - looking after all aspects of their experience. You will be responsible for delivering exceptional levels of customer service whilst being skilled in handling various accounts and being extremely organised.
THE PERSON
In order to succeed in this role you should be personable, communicative and driven. You will need to have a background in customer services - ideally in a contact or call centre / hire desk / inside sales / customer service environment. You will be someone who makes sure that the customer experience is paramount, making sure to always exceed customer expectations. As a strong team player you will be able to work well with a small, dedicated team.
THE PACKAGE
To £27,000 Package + Excellent benefits
LOCATION
The role is based on site and is commutable from Haydock, St Helens, Liverpool, New Boston, Crank, Rainhill, Sutton, Sutton Manor, Warrington, Manchester, Widnes, Wigan, Prescot, Huyton, Newton Le Willows, Kirkby, Skelmersdale, Runcorn, Billinge.
Locations
CUSTOMER SERVICE AGENT- Plant Hire / Building Supplies / Construction employer: Thrive International
Contact Detail:
Thrive International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE AGENT- Plant Hire / Building Supplies / Construction
✨Tip Number 1
Familiarise yourself with the construction and plant hire industry. Understanding the terminology and processes involved will help you communicate effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your customer service experience, especially in contact centres or similar environments. Be ready to share specific examples of how you've exceeded customer expectations in previous roles.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage multiple accounts or tasks simultaneously. This role requires a high level of organisation, so showcasing your ability to prioritise will be beneficial.
✨Tip Number 4
Emphasise your teamwork skills. Since you'll be working in a small, dedicated team, sharing experiences where you've successfully collaborated with others can set you apart from other candidates.
We think you need these skills to ace CUSTOMER SERVICE AGENT- Plant Hire / Building Supplies / Construction
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in contact centres or sales environments. Use keywords from the job description, such as 'customer experience', 'account handling', and 'inside sales' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to exceed customer expectations. Mention specific examples from your past roles that demonstrate your skills in communication and organisation.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for this role, such as teamwork, communication, and problem-solving. Make sure to mention any experience with CRM systems or KPIs, as these are important for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a customer service agent.
How to prepare for a job interview at Thrive International
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide in the construction and plant hire industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
Since the role focuses heavily on customer service, be prepared to discuss your previous experiences in this area. Share specific examples of how you've handled difficult customers or exceeded expectations in past roles. Highlight your communication skills and ability to work in a team.
✨Prepare for Role-Specific Questions
Expect questions related to the construction and building supplies sector. Familiarise yourself with common terminology and processes in plant hire and construction. This knowledge will demonstrate your commitment and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, the company's future projects, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
