Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customers, ensuring smooth delivery processes.
- Company: Join Stobart, a top logistics company known for its supportive culture and strong brand partnerships.
- Benefits: Enjoy 22 days holiday, wellness support, discounts, and a gym membership.
- Why this job: This role offers a dynamic environment where you can grow and make a real impact.
- Qualifications: Previous customer service experience, attention to detail, and good communication skills are essential.
- Other info: Flexible night shifts with a focus on employee development and recognition.
Company Description: Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK’s best known brands across core consumer and retail sectors. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!
We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site. As a Customer Controller you’ll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers.
Shift: 4 fixed nights (4 on 3 off)
Working hours: Tuesday, 18.00-02.00; Wednesday to Friday, 18.00-06.00.
Salary: £26,416 per annum.
Key Duties of Customer Controller:
- To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required.
- Ensure all customer orders are accurately created on ESL in-house system for delivery as per customer’s requirements.
- Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements.
- Action Driverline calls.
- To liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicable.
- Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
- Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required.
- Requirement to learn and use Customer specific systems.
- Ensure all additional costs are captured and reported correctly within the agreed timeframe.
- Complete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager / Account Manager.
- Ensuring all consignments are rated accurately to our Commercial rate card and within agreed timescales.
- Complete a daily task list as confirmation all requirements are fulfilled before end of day.
- Support Customer Service team as a whole as and when required / asked.
- Keep up to date with news items, vacancies and process updates as detailed on the ESL Intranet system.
Qualifications:
- Previous experience within a customer service environment or similar role.
- Passion for delivering an exceptional customer service experience.
- Attention to detail and accuracy.
- Good geographical knowledge.
- Good numeracy and literacy level in order to carry out tasks efficiently and accurately.
- Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
- Excellent communication skills.
- Ability to work in a fast paced environment.
- Conscientious and reliable with adaptable attitude.
- Driving licence and access to your own transport is essential to get to site.
Additional Information:
As part of our drive to make Stobart a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave: 22 days holiday inclusive of bank holidays.
- Pension: 5% employee and 3% employer contribution.
- Wellness: Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
- Eye Care Vouchers: We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition: We recognise that employees have gone the extra mile via referral bonuses, special recognition and long service awards.
- Everyday discounts: via our benefit platform you will have access to 100's of retailer discounts for everyday savings!
- Fitness: your wellbeing is important to us and being active is a great way to keep your body and your mind healthy. We have partnered with PureGym so you can save money on a no contract membership.
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam.
Customer Controller employer: Culina Group Limited
Contact Detail:
Culina Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Controller
✨Tip Number 1
Familiarise yourself with the logistics and transport industry, especially focusing on customer service roles. Understanding the specific challenges and expectations in this field will help you stand out during interviews.
✨Tip Number 2
Brush up on your knowledge of Microsoft Excel and other relevant software. Being proficient in these tools is crucial for the Customer Controller role, as you'll need to create reports and manage data effectively.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your capability for the role.
✨Tip Number 4
Show enthusiasm for the company culture at Stobart. Research their values and be ready to explain how your personal work ethic aligns with their commitment to employee development and teamwork.
We think you need these skills to ace Customer Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or similar roles. Emphasise your attention to detail, communication skills, and ability to work in a fast-paced environment, as these are key for the Customer Controller position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples from your past experiences that demonstrate your problem-solving skills and ability to handle customer inquiries effectively.
Highlight Relevant Skills: In your application, clearly outline your proficiency in computer literacy, especially with Microsoft Excel, PowerPoint, and Outlook. Also, mention any geographical knowledge that could be beneficial for the role.
Show Enthusiasm for the Company: Research Stobart and express your enthusiasm for their culture and values in your application. Highlight how you align with their commitment to employee development and recognition of hard work, which can set you apart from other candidates.
How to prepare for a job interview at Culina Group Limited
✨Know the Company
Before your interview, take some time to research Stobart and the Culina Group. Understand their values, culture, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
As a Customer Controller, you'll be the first point of contact for customers. Be prepared to discuss your previous customer service experience and how you've handled challenging situations. Use specific examples to illustrate your ability to deliver exceptional service.
✨Showcase Attention to Detail
Attention to detail is crucial in this role. During the interview, highlight instances where your accuracy made a difference in your previous jobs. You might also want to mention your proficiency with tools like Microsoft Excel, as this will be relevant to the tasks you'll be handling.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions. This shows your interest in the role and helps you determine if it's the right fit for you. Consider asking about the team culture, training opportunities, or how success is measured in the Customer Service team.
