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- Tasks: Handle customer complaints in a dynamic financial services environment.
- Company: Join a global leader in the financial services sector.
- Benefits: Enjoy hybrid working with one day onsite after training and a competitive daily rate.
- Why this job: Gain valuable experience in complaint handling while enhancing your customer service skills.
- Qualifications: Previous experience in complaint handling or financial services is essential.
- Other info: Initial 3-month contract with potential for extension; training provided in Bristol.
This is initially a 3-month contracting Financial Services Complaint Handler opportunity and comes with the likely option to extend further. This role will require the first week onsite in Bristol for training and onboarding with hybrid working of 1 day a week onsite thereafter.
As a Complaint Handler you will:
- Be working with a global market leader in their sector on an existing project.
- Work on general service-based complaints.
We are keen to speak to people about this Complaint Handler opportunity who have the following skills and experience:
- Previous complaint handling / financial services experience.
- Excellent customer service skills.
Working hours are Monday-Friday, between the hours of 09:00-17:30 (37.5 hours per week). In return, you will receive a salary of £170 per day via an Umbrella company.
If you are interested in the Financial Services role of Complaint Handler, please click apply online and upload an updated copy of your CV.
Complaint Handler employer: Candidate Source
Contact Detail:
Candidate Source Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Handler
✨Tip Number 1
Familiarise yourself with common complaint handling scenarios in the financial services sector. Understanding typical issues and how to resolve them will give you an edge during interviews.
✨Tip Number 2
Brush up on your customer service skills by practising active listening and empathy. Being able to demonstrate these skills in a role-play scenario can really impress interviewers.
✨Tip Number 3
Network with professionals already working in complaint handling or financial services. They can provide insights into the role and may even refer you to opportunities within their companies.
✨Tip Number 4
Prepare specific examples from your past experience that showcase your problem-solving abilities and how you've successfully handled complaints. This will help you stand out during the interview process.
We think you need these skills to ace Complaint Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Complaint Handler. Familiarise yourself with the skills required, such as previous complaint handling and customer service experience.
Tailor Your CV: Update your CV to highlight relevant experience in complaint handling and financial services. Use specific examples that demonstrate your customer service skills and how you've successfully resolved complaints in the past.
Craft a Strong Cover Letter: Write a cover letter that addresses why you're interested in this role and how your background makes you a suitable candidate. Be sure to mention your understanding of the company's values and how you align with them.
Double-Check Your Application: Before submitting, review your application for any errors or missing information. Ensure that your CV and cover letter are formatted correctly and that all details are accurate.
How to prepare for a job interview at Candidate Source
✨Know Your Complaints
Familiarise yourself with common complaints in the financial services sector. Be prepared to discuss specific examples of how you've handled similar situations in the past, showcasing your problem-solving skills.
✨Demonstrate Customer Service Excellence
Highlight your customer service experience during the interview. Share stories that illustrate your ability to empathise with customers and resolve their issues effectively, as this is crucial for a Complaint Handler role.
✨Research the Company
Understand the company’s values and mission. Being able to articulate why you want to work for them and how you align with their goals can set you apart from other candidates.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you.
