Service Engineer

Based: Aberdeen

Provide Decision Advantage to Mission Partners Around the World. Join us in our mission to provide the world's military members with the latest, most customisable solutions and capabilities enabling mission success anywhere around the globe. At Ultra Intelligence and Communications (I&C), we provide critical, tactical capabilities to enhance and accelerate decision-making in the most challenging environments. By joining us you will experience unrivaled opportunities for growth, and innovation, and be a part of a dynamic and diverse team that pushes boundaries and drives meaningful change in the world of intelligence and communications.

The Service team at Ultra Intelligence & Communications C2I is looking for a Service Engineer. In this role you will provide a high level of service to customers for their equipment supplied by Ultra. This includes installation and commissioning and also maintenance, testing and repairs.

Key Responsibilities:

• Complete scheduled maintenance on Ultra systems in accordance with current maintenance routines.
• Fault diagnosis and repair of Ultra supplied equipment in Aberdeen workshop and onshore/offshore at customer sites, ensuring all test procedures and site records are accurately updated.
• Join the Helpdesk rota submitting weekly status reports to customers.
• Join the on-call and standby Engineer rotas.
• Provide technical support and resolve faults on Ultra systems.
• Provide estimates (time & materials) for tasks and deliver to them.
• Escalates problems which are blocking progress of own work.
• Adhere to company practices and policies, especially health and safety and report any issues.
• Responsible for quality and timeliness of own work.
• Manage security of information as defined in the Security policies.
• Manage records and arrange for the repair of customer returned items as directed and in accordance to Ultra processes.
• Installation and commissioning of Ultra supplied equipment and systems at customer sites.
• Document all activities including Site Reports, Defect Reports, Delivery Notes and Job Cards.
• Liaise with and provide technical support to other departments such as Projects, Production and Development.
• Writing of technical reports, specifications and test procedures.
• Provision of practical engineering support to other activities within Ultra, where time and priorities permit.
• Plan travel arrangements and maintain records of expenditures for site visits.

Required Skills & Experience:

Essential

• Experience installing, maintaining and repairing complex electronic systems in an offshore or marine environment.
• Good understanding of IT, Networks and Software based solutions.
• Methodical approach to problems with good attention to detail and accurate record keeping.
• Basic skills in wiring and mechanical fitting and use of both bench and hand portable test equipment.

Desirable

• Knowledge of installing, testing and commissioning of electronic equipment and systems.
• Current experience of supporting marine electronic equipment on vessels.
• Experience in maintaining unfamiliar equipment/systems.
• Knowledge of Permit to Work and Risk assessments.
• Supporting equipment at customer premises.

Required Qualifications:

• ONC / HNC / HND or Degree in Electronic / Electrical Engineering or related discipline, or qualified by experience.
• Full driving licence.
• Working at height.
• BOSIET Offshore Survival, Medical, MIST.
• Ability to obtain SC Clearance.
• COMPEX.

Benefits of Working with Us:

At Ultra I&C, employees receive a comprehensive range of employment benefits. We offer competitive salaries that are commensurate with experience and market rates. We also offer:

• Annual Bonus Program.
• Paid Time off and Holidays.
• Flexible Working Hours.
• Hybrid, Onsite, and Remote Working Opportunities.
• Retirement Plans and Company Matching Contributions.

Diversity, Equity & Inclusion Statement:

At Ultra I&C, we are an equal-opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviors, and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers. We, therefore, do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible.