Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Payroll Advisor, providing top-notch payroll support and client communication.
- Company: Moorepay is part of the Zellis Group, with over 500 friendly professionals across multiple locations.
- Benefits: Enjoy hybrid work, competitive salary, 25 days leave, private medical insurance, and more perks!
- Why this job: Be part of a supportive culture focused on mental health, work/life balance, and career growth.
- Qualifications: Previous payroll experience is essential; CIPP qualifications are a plus. Strong communication skills required.
- Other info: Work in a dynamic team environment, coaching others and learning from experienced payroll managers.
The predicted salary is between 30000 - 42000 £ per year.
About the role
As a Payroll Advisor for Moorepay you’ll be responsible for providing payroll support. You ll be communicating with clients, delivering a flexible and proactive payroll administration service in line with agreed timescales and service level agreements.
Working within a multi-skilled team environment, you will play a critical role in providing a first class, professional service to our clients, recognising the importance of everyone providing a great client experience.
This is a full-time, hybrid role working in our Swinton office Tuesday-Thursday with Mondays and Fridays working from home.
Key responsibilities include:
- Working in a team alongside Payroll Assistants and other Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely.
- Owning and taking responsibility for the client journey, always ensuring service excellence.
- Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
- Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls.
- Using the CRM to record details of all client interactions.
- Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system.
- Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and training as appropriate.
- Conducting account client reviews.
- Raising system bugs and improvement ideas with technical support.
- Knowledge sharing with peers to create a team of payroll experts.
- Coach and mentor Payroll Assistants, helping them become payroll and Moorepay system subject matter experts.
- Working closely with payroll processors (based in Kochi, India).
- Sharing ideas to help improve processes.
- Learning from our experienced Strategic Payroll Managers to become a subject matter expert yourself.
- Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars.
Skills & experience
- Previous experience working in Payroll, at Administrator or Advisor level.
- CIPP or equivalent qualifications are desirable.
- Excellent ability in building positive customer relationships.
- Excellent interpersonal and communication skills.
- Moorepay HR expertise or alternate platforms (desirable).
- Experience of operating within an outsourcing service provider (desirable).
- Eager to learn and develop.
- Great coaching and mentoring skills.
- Highly organised and methodical in your approach.
Benefits & culture
Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!
To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
Here s what you ll gain if you join our team:
- A career packed with opportunity, in a stable and growing company.
- A comprehensive programme of learning and development.
- Competitive base salary.
- 25 days annual leave, with the opportunity to buy more. You ll even get your birthday off as well!
- Private medical insurance, life assurance 4x salary, and enhanced pension with up to 8.5% employer contributions.
- A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Payroll Advisor employer: Moorepay
Contact Detail:
Moorepay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Advisor
✨Tip Number 1
Familiarize yourself with Moorepay's payroll systems and processes. Understanding the specific tools and software they use will give you an edge during your interview, showing that you're proactive and ready to hit the ground running.
✨Tip Number 2
Highlight your experience in building positive customer relationships. Prepare examples of how you've successfully managed client queries or resolved issues in previous roles, as this aligns perfectly with the responsibilities of a Payroll Advisor.
✨Tip Number 3
Demonstrate your eagerness to learn and develop. Research current statutory and legislative compliance related to payroll, and be ready to discuss how you stay updated on changes in the industry during your conversation with us.
✨Tip Number 4
Showcase your coaching and mentoring skills. If you have experience training others or sharing knowledge, prepare to discuss this in detail, as it’s a key aspect of the role and will illustrate your leadership potential.
We think you need these skills to ace Payroll Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Payroll Advisor position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in payroll administration or advisory roles. Mention specific examples where you successfully managed client relationships or resolved payroll issues.
Showcase Communication Skills: Since the role involves significant client interaction, demonstrate your excellent interpersonal and communication skills. Provide examples of how you've effectively communicated with clients or team members in past roles.
Tailor Your Application: Customize your cover letter to reflect your understanding of Moorepay's values and culture. Mention your eagerness to learn and develop, as well as your commitment to providing excellent client service.
How to prepare for a job interview at Moorepay
✨Show Your Payroll Knowledge
Make sure to highlight your previous experience in payroll, whether as an Administrator or Advisor. Be prepared to discuss specific payroll systems you've worked with and any relevant qualifications like CIPP.
✨Demonstrate Communication Skills
Since the role involves a lot of client interaction, practice articulating how you build positive relationships with clients. Share examples of how you've resolved client queries effectively in the past.
✨Emphasize Team Collaboration
Talk about your experience working in multi-skilled teams. Highlight instances where you've collaborated with colleagues from different departments to achieve a common goal, especially in a payroll context.
✨Be Ready to Discuss Continuous Learning
Express your eagerness to learn and develop within the payroll field. Mention any recent training or seminars you've attended and how you stay updated on statutory and legislative compliance.
