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For Companies At a Glance
- Tasks: Engage with customers via phone, email, and webchat while resolving their queries.
- Company: Join a dynamic scientific organisation near Cambridge that's all about innovation.
- Benefits: Enjoy a full-time, permanent role with opportunities for growth and development.
- Why this job: Be part of a team that values customer satisfaction and continuous improvement.
- Qualifications: Strong communication skills and a proactive attitude are essential; driving licence required.
- Other info: Apply now and connect with Liam at Eclectic Recruitment for more details!
We are looking for an experienced Customer Service professional to join an innovative, growing, scientific organisation on the outskirts of Cambridge on a full-time, permanent basis.
Typical duties would include:
- Handle customer enquiries via telephone, email, and webchat.
- Liaise with internal teams to resolve any customer issues effectively.
- Provide virtual and in-person product training to clients.
- Processing orders quickly and efficiently.
- Maintaining and updating the CRM with accurate customer information.
The successful candidate:
- Outstanding verbal and written communication skills.
- Excellent problem-solving capabilities with a proactive attitude toward addressing customer concerns.
- Skilled in handling a high volume of customer enquiries and effectively prioritising tasks.
- Keen attention to detail, consistently focused on ensuring customer satisfaction.
- A forward-thinking approach, continuously seeking opportunities to enhance both your role and the department.
- Strong interpersonal skills, capable of fostering positive relationships with both customers and colleagues.
- Demonstrated ability to work autonomously and collaborate effectively within a team.
A full, clean driving licence is essential as you will be required to visit customer sites.
If this role looks like the new challenge that you are looking for please apply via the advert or contact Liam at Eclectic Recruitment.
We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days please understand that you have unfortunately been unsuccessful for this position or the position has been filled. Please call the office or send an email to discuss other potential positions.
Customer Service Executive employer: Eclectic Recruitment
Contact Detail:
Eclectic Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding the scientific background and the specific services we offer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare for common customer service scenarios. Think about how you would handle difficult customer interactions or resolve issues, as this will showcase your problem-solving skills and proactive attitude during discussions with us.
✨Tip Number 3
Highlight your communication skills in conversations. Since the role requires outstanding verbal and written communication, practice articulating your thoughts clearly and confidently to make a strong impression.
✨Tip Number 4
Demonstrate your teamwork abilities. Be ready to share examples of how you've successfully collaborated with colleagues in the past, as this will show us that you can work well within our team-oriented environment.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Focus on your communication abilities, problem-solving skills, and any relevant training or certifications that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach to resolving issues. Mention specific examples from your past experiences that demonstrate your ability to handle high volumes of enquiries and maintain customer satisfaction.
Highlight Relevant Skills: In your application, emphasise your attention to detail and interpersonal skills. Discuss how you have successfully built relationships with customers and colleagues in previous roles, as this is crucial for the position.
Follow Application Instructions: Ensure you include all requested information in your application. Double-check that you have provided your full, clean driving licence details, as this is essential for the role. Submit your application through our website to ensure it reaches the right hands.
How to prepare for a job interview at Eclectic Recruitment
✨Showcase Your Communication Skills
As a Customer Service Executive, outstanding verbal and written communication skills are crucial. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. Practising common customer service scenarios can help you demonstrate your ability to handle enquiries effectively.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving capabilities. Think of specific examples from your past experiences where you successfully resolved customer issues. Highlight your proactive attitude and how you prioritised tasks to ensure customer satisfaction.
✨Emphasise Attention to Detail
Attention to detail is key in maintaining accurate customer information. Be prepared to discuss how you ensure accuracy in your work, especially when processing orders or updating CRM systems. Mention any tools or methods you use to double-check your work.
✨Demonstrate Your Teamwork Skills
Since the role requires liaising with internal teams, it's important to showcase your interpersonal skills. Share examples of how you've collaborated with colleagues in the past to enhance customer service or resolve issues. This will show that you can work autonomously while also being a team player.
