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- Tasks: Provide technical support for IT issues across various sites and maintain documentation.
- Company: Join Countrystyle Recycling, the largest independent waste management fleet in Kent and beyond.
- Benefits: Enjoy life insurance, wellbeing programmes, electric car schemes, and gym memberships.
- Why this job: Be part of a dynamic team, learn new skills, and contribute to a sustainable future.
- Qualifications: Strong communication skills, IT experience or qualifications, and GCSE grades A-C required.
- Other info: Full UK driving licence needed for occasional travel; remote work not available.
Location: Ridham Dock Road, Sittingbourne, Kent, ME9 8SR
Salary: £30,000 per annum
Job type: Full Time, Permanent
Working Hours: 40hrs, Monday - Friday
Countrystyle Recycling are proud to operate the largest independent fleet of modern waste management vehicles in Kent, London and the South East. Our fleet vehicles include dustcarts, skip trucks, hook loaders and bulk haulage lorries.
About the role:
To provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services.
Please note: A Full UK Driving licence and access to a vehicle for occasional travel to other sites is required.
Key Responsibilities:
- Manage and maintain good quality, accurate documentation on all IT processes
- Maintain systems, resolving any general workplace IT issues.
- Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing.
- Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues.
- Assist in maintaining our printer outsourcing contract.
- Co-ordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR).
- Monitor and update the 'IT issues' database.
Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their legal requirements.
About you:
Essential Requirements:
- Strong Communications skills at all levels
- MS Office to intermediate level
- Documentation to entry Level
- Previous experience in a similar role/ IT Field or IT Qualification
- Ability to work to tight deadlines
- GCSE grades A-C
- Proactive with a desire to learn new skills
- Attention to detail
Desirable Requirements:
- Networking (Unifi/ Meraki/ Cisco) Knowledge
- Knowledge of Windows Operating Systems
Benefits:
- Life Insurance with access to GP24
- Commitment to wellbeing through Employee Assistance Programme
- Electric Car salary sacrifice scheme for eligible employees
- Cycle to work scheme
- Company Events
- GymFlex salary sacrifice
Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK.
1st Line IT Support employer: Countrystyle Recycling
Contact Detail:
Countrystyle Recycling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as networking systems like Unifi, Meraki, and Cisco. Having a solid understanding of these will not only boost your confidence but also demonstrate your proactive approach to learning.
✨Tip Number 2
Brush up on your communication skills, as strong communication is essential for this role. Practice explaining technical concepts in simple terms, which will help you stand out during any interviews or discussions.
✨Tip Number 3
Prepare to discuss your previous experience in IT support roles. Think of specific examples where you successfully resolved issues or improved processes, as this will showcase your problem-solving abilities and attention to detail.
✨Tip Number 4
Since the role requires occasional travel, ensure you have a valid UK driving licence and access to a vehicle. Mentioning this in conversations can show your readiness and commitment to fulfilling all aspects of the job.
We think you need these skills to ace 1st Line IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your communication skills, technical knowledge, and any previous roles that align with the responsibilities listed in the job description.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the role. Mention your proactive approach to learning new skills and your attention to detail, as these are essential for the position.
Highlight Relevant Qualifications: If you have any IT qualifications or certifications, be sure to mention them. Also, include your GCSE grades, especially if they are A-C, as this is a requirement for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Countrystyle Recycling
✨Brush Up on Technical Knowledge
Make sure you're familiar with the key technologies mentioned in the job description, such as networking (Unifi, Meraki, Cisco) and Windows Operating Systems. Being able to discuss these topics confidently will show your technical competence.
✨Demonstrate Communication Skills
Since strong communication skills are essential for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical colleague with an IT issue.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific IT support scenarios. Think of examples from your past experience where you successfully resolved issues or improved processes, and be ready to share them.
✨Show Your Proactive Attitude
The job requires a proactive approach to learning and problem-solving. Be prepared to discuss how you've taken initiative in previous roles, whether it's learning new skills or improving documentation processes.
