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- Tasks: Lead IT service delivery, manage relationships, and ensure smooth operations.
- Company: Join a dynamic business environment focused on continuous improvement.
- Benefits: Enjoy a hybrid work model with flexibility after onboarding.
- Why this job: Be the key link between IT and business, driving performance and transformation.
- Qualifications: Experience in IT service delivery, ITIL principles, and strong communication skills required.
- Other info: 12-month contract based in central London, initially office-based.
The predicted salary is between 48000 - 72000 £ per year.
IT Delivery Manager (12m Contract – Inside IR35) – Hybrid London Are you a skilled IT Delivery Manager looking for your next challenge? We have an exciting opportunity for a seasoned professional with one of our clients to step into a pivotal role within a dynamic and evolving business environment. In this role, you’ll serve as the vital link between IT and key business stakeholders, managing relationships and ensuring the smooth delivery of IT services. With a focus on driving performance, managing expectations, and fostering continuous improvement, you’ll play a crucial part in maintaining service excellence across the organisation. What You’ll Do: Represent IT Service Delivery, acting as the main point of contact for business leaders and ensuring services align with business needs. Manage service performance in line with agreed SLAs and OLAs, while continuously seeking opportunities for improvement. Collaborate across multiple teams to deliver organisational goals and champion best practices in IT service management. Work alongside a Major Incident Manager and be the face of IT for this and the UK business area. Act as a change leader, supporting transformation and promoting effective adoption of new systems and processes. Handle escalations, ensuring that challenges are addressed promptly and solutions are effectively implemented. What You Bring: A wealth of experience in IT service delivery, ideally progressing from a service desk/support background into technical service delivery. Adherence to ITIL principles, and experience working with ServiceNow. Experience working with Dell technologies, infrastructure, networks, – essentially, any tech that you would come up against working in a busy office. Exceptional communication skills, with the ability to engage at all levels – from C-suite to front-line end-users. A confident problem-solver who can remain calm under pressure and work effectively in fast-paced, dynamic environments. Experience managing third-party vendors and outsourced service providers, and handling complex stakeholder needs. Experience working within a professional services environment is key. This is an ideal opportunity for someone who thrives on collaboration, takes pride in delivering high-quality services, and is ready to hit the ground running in a fast-paced environment. This is a hybrid role, for 12 months, based in central London. Initially it will be office based, until you’re up to speed, and then it’ll be 2/3 days in the office. Sounds like it could be a good fit? Send your CV in for immediate consideration. #J-18808-Ljbffr
Technical IT Delivery Manager (12m - Inside IR35) - Hybrid employer: CV-Library
Contact Detail:
CV-Library Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical IT Delivery Manager (12m - Inside IR35) - Hybrid
✨Tip Number 1
Make sure to highlight your experience in IT service delivery, especially if you've progressed from a service desk or support background. This will show that you have a solid foundation and understand the intricacies of IT operations.
✨Tip Number 2
Familiarize yourself with ITIL principles and ServiceNow, as these are crucial for the role. Being able to discuss how you've applied these frameworks in past roles can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've managed relationships with business stakeholders and third-party vendors. Demonstrating your ability to handle complex stakeholder needs will be key in showcasing your fit for this position.
✨Tip Number 4
Since this role requires exceptional communication skills, practice articulating your thoughts clearly and confidently. Be ready to discuss how you've engaged with various levels of an organization, from C-suite executives to front-line users.
We think you need these skills to ace Technical IT Delivery Manager (12m - Inside IR35) - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service delivery, particularly any roles where you progressed from a service desk or support background. Emphasize your familiarity with ITIL principles and tools like ServiceNow.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate how your skills align with the responsibilities of the IT Delivery Manager role. Mention specific examples of how you've managed service performance and improved IT services in previous positions.
Showcase Communication Skills: Since exceptional communication is key for this role, provide examples in your application that demonstrate your ability to engage with stakeholders at all levels, from C-suite executives to front-line users.
Highlight Problem-Solving Abilities: Include instances where you've successfully handled escalations or complex stakeholder needs. This will showcase your problem-solving skills and ability to remain calm under pressure, which are crucial for this position.
How to prepare for a job interview at CV-Library
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of ITIL principles during the interview. Discuss how you've applied these principles in previous roles to improve service delivery and manage performance effectively.
✨Demonstrate Communication Skills
Prepare examples that showcase your exceptional communication skills. Be ready to discuss how you've engaged with various stakeholders, from C-suite executives to front-line users, ensuring that everyone is aligned with IT service goals.
✨Highlight Problem-Solving Abilities
Be prepared to share specific instances where you've successfully resolved complex issues under pressure. This will demonstrate your ability to remain calm and effective in fast-paced environments, a key requirement for this role.
✨Discuss Vendor Management Experience
Talk about your experience managing third-party vendors and outsourced service providers. Highlight any challenges you've faced and how you addressed them, as this will show your capability in handling complex stakeholder needs.
