Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with software queries and solve technical issues.
- Company: Join IRIS Software, a supportive tech company in Manchester.
- Benefits: Enjoy competitive pay, bonuses, and full training with great perks.
- Why this job: Make a real difference while growing your career in a friendly environment.
- Qualifications: No experience needed; just bring a positive attitude and willingness to learn.
- Other info: Flexible hybrid working and rotating shifts from Monday to Friday.
The predicted salary is between 28800 - 43200 £ per year.
Customer & Technical Support – Entry-Level Opportunities
Competitive + Bonus + Benefits
Manchester (Hybrid), UK
Permanent full time
Looking to begin your career in a friendly, fast-paced environment where you’ll learn loads and make a real difference?
Join IRIS Software in Manchester as either a:
- Customer Services Associate – helping customers with day-to-day questions
- Technical Support Associate – solving more technical problems using software tools
Both roles are fully office-based and follow a rotating shift pattern: 06:00–14:00 | 08:00–16:00 | 10:00–18:00 (Monday to Friday only)
You don’t need any previous experience – just a positive attitude and a willingness to learn!
What Will You Be Doing?
Customer Services Associate – Helping customers use our software (iSAMS):
- Answer questions by phone, email, and live chat
- Log issues and track them in our system
- Fix simple problems or pass more complex ones to the technical team
- Keep things friendly and professional.
Technical Support Associate – Helping fix more technical problems:
- Support more detailed or complex issues from schools
- Use tools like SQL, JavaScript, and web browsers (we’ll teach you!)
- Work closely with the Customer Services team
- Keep records and share what you’ve learned
What Are We Looking For?
- Friendly, patient, and good at explaining things
- Happy to work in a team and help others
- Comfortable using computers and learning new systems
- Great at staying calm and solving problems.
It’s a bonus (but not essential) if you:
- Have worked in customer service or admin before
- Know a bit about websites, code, or school systems
- Are familiar with systems like Google Drive or iSAMS
Why Apply?
- Full training (no experience needed!)
- A team that supports you from day one
- Real career opportunities as you grow
- A job that helps schools run smoothly
- A competitive salary and great benefits
Ready to start your career in tech and customer support? Apply today and take the first step with IRIS Software Group.
Customer Services Associate employer: IRIS - Networx Services
Contact Detail:
IRIS - Networx Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Associate
✨Tip Number 1
Familiarise yourself with the software tools mentioned in the job description, like iSAMS. Even if you haven't used them before, showing that you've done your homework can impress the hiring team.
✨Tip Number 2
Practice your communication skills, especially in a friendly and professional manner. You might want to role-play common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Research IRIS Software and understand their products and services. Being able to discuss how you can contribute to their mission during an interview will set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during your interview about the team dynamics and training opportunities. This shows your enthusiasm for the role and your eagerness to learn and grow within the company.
We think you need these skills to ace Customer Services Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Customer Services Associate role. Emphasise your ability to communicate effectively, work in a team, and solve problems.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you want to work at IRIS Software and how your positive attitude and willingness to learn make you a great fit.
Highlight Relevant Skills: In your application, focus on skills that are important for the role, such as patience, friendliness, and technical aptitude. If you have any experience with customer service or technology, be sure to include that.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at IRIS - Networx Services
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. A positive attitude can go a long way, especially in customer service roles where friendliness is key.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios. Think about how you would handle difficult customers or technical issues, even if you haven't faced them before.
✨Demonstrate Your Communication Skills
Since the role involves helping customers via phone, email, and live chat, practice clear and concise communication. You might be asked to explain a complex concept simply during the interview.
✨Research the Company and Its Products
Familiarise yourself with IRIS Software and its offerings, particularly iSAMS. Showing that you understand their products will demonstrate your genuine interest in the position.
