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For Companies At a Glance
- Tasks: Lead complex tech challenges and support clients from shop floor to boardroom.
- Company: Join a leading MSP focused on outstanding IT support and cloud technologies.
- Benefits: Enjoy hybrid working, 23 days holiday plus your birthday off, and private healthcare.
- Why this job: Shape the future of service delivery in a supportive, growth-oriented team.
- Qualifications: Strong experience with Modern Workplace tech and excellent problem-solving skills required.
- Other info: Open to applicants who are close to meeting qualifications; enthusiasm is key.
The predicted salary is between 30000 - 45000 ÂŁ per year.
If you're looking to join a growing company and be part of a newly established team where your input will shape the future of service delivery, this could be exactly the opportunity you're after. We're working with a leading MSP that's passionate about delivering outstanding IT support and consultancy to clients across the UK. With a strong focus on cloud technologies, security, and transformation, they’re looking for someone who enjoys rolling up their sleeves, solving complex problems, and making a real difference to businesses.
What You’ll Be Doing
This isn’t just another support role – you’ll be front and centre in shaping how this MSP delivers its high-level technical services. Here’s what you can expect:
- Act as a senior escalation point for 2nd Line and Service Desk teams – your knowledge will make a real impact
- Take ownership of complex technical challenges across Microsoft 365, Azure, Windows Server, networking and virtualisation
- Work directly with clients at all levels – from shop floor to boardroom – offering expert advice and support
- Support the delivery of projects such as cloud migrations and infrastructure upgrades
- Help create documentation, mentor colleagues, and contribute to continuous improvement
What You’ll Bring
This role is ideal for someone who doesn’t just know tech, you live and breathe it. If you're already thinking, “this sounds like me,” take a closer look at what we're after:
- Must-haves:
- Strong experience with Modern Workplace tech: Windows 10/11, Azure AD, Intune, Autopilot
- Microsoft Azure and/or AWS knowledge
- Windows Server (2016+), Exchange Online and on-prem
- Virtualisation skills – VMware and/or Hyper-V
- Solid understanding of networking (LAN, WAN, firewalls, wireless)
- Information Security and ITIL awareness
- Excellent problem-solving skills and a people-first mindset
- Experience in a Managed Services environment
- Cloud-managed networks, antivirus, and telephony
- Mobile computing or Cyber Essentials knowledge
- Involvement in cloud migration projects
Don't worry if you don’t tick every box, if you're close and keen, we’d still love to hear from you. Ask yourself: is this the environment where I can thrive?
What’s in It for You?
Here's what they offer in return:
- Salary: £30,000–£45,000
- Hybrid working: a mix of home, office, and UK client site travel
- Leave: 23 days holiday + your birthday off + bank holidays (increases with length of service)
- Private healthcare, pension & life cover
- Supportive team culture: friendly, knowledgeable, and keen to share
- Room to grow: you’ll be encouraged to learn, upskill, and progress
3rd Line Support Engineer employer: IMT Resourcing Solutions
Contact Detail:
IMT Resourcing Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure, and Windows Server. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've tackled complex technical challenges. This will help you illustrate your capability to handle the responsibilities of a 3rd Line Support Engineer effectively.
✨Tip Number 3
Research the company’s culture and values, especially their focus on service delivery and teamwork. Being able to align your personal values with theirs can make a strong impression during your discussions.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights from them can provide you with valuable information about the team dynamics and expectations, which you can leverage in your conversations.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Modern Workplace technologies, Microsoft Azure, and networking. Use specific examples that demonstrate your problem-solving skills and ability to work in a team.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly in areas like cloud migrations and IT support. Show them why you’re the perfect fit!
Highlight Relevant Experience: When detailing your work history, focus on roles where you acted as a senior escalation point or worked directly with clients. Emphasise any experience in a Managed Services environment and your involvement in technical projects.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a technical role.
How to prepare for a job interview at IMT Resourcing Solutions
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Modern Workplace technologies, especially Windows 10/11, Azure AD, and Intune. Be prepared to discuss specific projects or challenges you've faced in these areas, as this will demonstrate your hands-on knowledge.
✨Prepare for Problem-Solving Scenarios
Expect to be presented with complex technical problems during the interview. Practice articulating your thought process and problem-solving strategies, particularly around Microsoft Azure, networking, and virtualisation, as these are key aspects of the role.
✨Emphasise Your People Skills
Since you'll be working directly with clients at all levels, it's crucial to convey your people-first mindset. Share examples of how you've successfully communicated technical information to non-technical stakeholders or mentored colleagues in previous roles.
✨Research the Company Culture
Familiarise yourself with the company's values and team culture. Be ready to discuss how you can contribute to their supportive environment and continuous improvement initiatives, as this will show that you're not just a fit for the role but also for the team.
