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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch service and maintain a welcoming environment for residents.
- Company: Join a prestigious residential development in vibrant East London.
- Benefits: Enjoy a fantastic working culture and opportunities for career growth.
- Why this job: Be part of a dynamic team that values exceptional service and community satisfaction.
- Qualifications: Experience in hospitality, strong leadership, and excellent customer service skills required.
- Other info: Must be proactive, resourceful, and ready to tackle challenges head-on.
The predicted salary is between 36000 - 60000 £ per year.
Are you a motivated professional with exceptional leadership and customer service skills? Join us as the Night Duty Manager at a prestigious residential development in East London, where you’ll play a pivotal role in delivering first-class service to residents and guests.
What’s in it for you?
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Fantastic working culture.
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Career progression opportunities.
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The chance to work in a dynamic and fast-paced environment.
What You’ll Be Doing:
As the Night Duty Manager, you will:
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Deliver Outstanding Service: Provide exceptional front-of-house facilities and services to residents and visitors, ensuring a welcoming and professional atmosphere.
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Lead and Support Staff: Supervise, manage, and train the concierge team, identifying training needs and providing coaching to meet KPIs and SLAs.
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Ensure a Pristine Environment: Oversee the presentation of communal areas, ensuring all spaces are maintained to the highest standards.
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Manage Parcel and Post Services: Handle deliveries efficiently, conduct parcel room audits, and update parcel management systems as required.
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Resolve Resident Queries: Actively liaise with residents, addressing inquiries and resolving issues promptly to maintain satisfaction.
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Inspect and Report: Conduct regular site inspections, reporting faults, and raising work orders as necessary.
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Support Move-Ins and Move-Outs: Facilitate right-to-rent checks, key handovers, and ensure accurate records of all resident transitions.
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Coordinate Bookings and Access: Manage booking requirements for on-site facilities and monitor contractor activities.
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Security Oversight: Monitor and address security concerns through CCTV, patrols, and incident reporting.
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Administrative Excellence: Update internal systems, manage bookings, and ensure all necessary documentation is accurate and up to date.
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Proven experience in a residential or hospitality environment.
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Strong customer service and communication skills, both verbal and written.
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Effective leadership and multitasking abilities.
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Proficient with IT systems and capable of managing digital tools and reporting software.
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A proactive, resourceful, and "can-do" attitude.
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Ability to handle complaints professionally and empathetically.
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A meticulous approach to safety, monitoring, and documentation.
Night Duty Manager employer: PropRec
Contact Detail:
PropRec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager
✨Tip Number 1
Familiarize yourself with the specific residential development and its unique features. Understanding the community and its residents will help you tailor your approach to service and leadership, making you a more attractive candidate.
✨Tip Number 2
Highlight your experience in managing teams and delivering exceptional customer service. Be prepared to share specific examples of how you've successfully led staff and resolved resident issues in previous roles.
✨Tip Number 3
Demonstrate your proficiency with IT systems and digital tools relevant to property management. Familiarity with parcel management systems and reporting software can set you apart from other candidates.
✨Tip Number 4
Showcase your proactive and resourceful attitude during any interactions. Employers value candidates who can think on their feet and handle complaints with professionalism and empathy, so be ready to discuss how you've done this in the past.
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Highlight Leadership Skills: Make sure to emphasize your leadership experience in your CV and cover letter. Provide specific examples of how you've successfully managed teams or projects in previous roles.
Showcase Customer Service Experience: Detail your customer service background, particularly in residential or hospitality settings. Use concrete examples to illustrate how you've resolved resident queries or improved service delivery.
Tailor Your Application: Customize your CV and cover letter to reflect the specific responsibilities and skills mentioned in the job description. Use keywords from the listing to demonstrate your fit for the Night Duty Manager role.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at PropRec
✨Showcase Your Leadership Skills
As a Night Duty Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed and trained teams in the past, highlighting any specific KPIs or SLAs you helped achieve.
✨Emphasize Customer Service Experience
Exceptional customer service is key in this role. Be ready to discuss situations where you've gone above and beyond for residents or guests, and how you resolved any complaints with empathy and professionalism.
✨Familiarize Yourself with IT Systems
Since proficiency with IT systems is crucial, brush up on any relevant software or digital tools you’ve used in previous roles. Be prepared to discuss how you’ve utilized these tools to enhance service delivery or manage operations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face as a Night Duty Manager and how you would address them, particularly regarding security concerns and resident queries.