Front Of House Receptionist

Job Title: Front of House Administrator Location: Mayfair, London Salary £33,500 We have an exciting opportunity for a Front of House, Administrator based in London on a permanent basis. The FOH Administrator will look after the main front of house for a high-end commercial property in the heart of Mayfair and be the main point of contact for occupiers and field initial queries. Key Responsibilities * Ensure the fundamentals of customer services are followed and delivery to the highest standards * Deliver a warm welcome and a fond farewell to clients, occupiers, visitors * Ensure front of house areas are always immaculately presented * Adhere to H&S protocols * Responding to telephone or email enquiries from internal or external clients * Ensure property visitor management processes are strictly followed * Deal with complaints and offer prompt resolutions, escalate where necessary * Data processing and management of databases * Log any property faults/issues with the helpdesk and inform the Facilities Management team * Build professional relationships with clients, occupiers, guests, and stakeholders * Carry out Quality Assurance Checks/walk arounds (inside and outside the building) What you need * Experience working within the Property Management sector (desirable) * Possess excellent communication, both written and verbal skills * Strong academic background with good Literacy and Numeracy skills * Intermediate knowledge of MS Outlook, Word, Excel, and PowerPoint Hours * Monday to Friday 8am – 5pm or 9am – 6pm (on-site)