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- Tasks: Lead and empower teams to enhance customer service and operational efficiency.
- Company: Join the largest local authority-owned trading company in the UK, making a global impact.
- Benefits: Enjoy hybrid working, 25 days leave, birthday off, and exclusive discounts.
- Why this job: Be part of a dynamic team driving change in a rapidly growing organisation.
- Qualifications: Experience in recruitment, strong leadership, and excellent communication skills required.
- Other info: Opportunity to shape the future of services across 86 countries.
The predicted salary is between 32000 - 48000 £ per year.
Salary: up to £40,000
Location: Hackney/Hybrid
Are you an experienced operations leader with a passion for delivering exceptional service, process improvement, and team empowerment? We are looking for an Operations Manager to join Connect2Hackney, playing a vital role in overseeing customer experience, supply chain management, and quality assurance. As a senior leader in the team, you will act as a deputy to the Business Manager, ensuring seamless operations across the partnership and driving business performance.
Key Responsibilities:
- Lead, train, and manage customer service and administrative teams, ensuring high performance and professional development.
- Oversee supply chain performance, working closely with suppliers to maintain quality and efficiency.
- Implement and refine quality control processes, ensuring compliance with contractual and operational standards.
- Conduct performance audits, providing reports and insights to enhance operational effectiveness.
- Support the Business Manager in strategic decision-making, acting as deputy when required.
- Develop and enhance induction, training, and career development programs for staff.
- Work closely with executive leadership, suppliers, and stakeholders to align operations with strategic goals.
- Oversee customer satisfaction initiatives, ensuring excellent service delivery and issue resolution.
- Drive continuous improvement projects, identifying and implementing process efficiencies and automation.
What We’re Looking For:
- Experience in a fast pace recruitment environment.
- Strong supplier and stakeholder management skills, with the ability to foster partnerships.
- Experience in customer service team leadership, with a focus on training and development.
- Knowledge of data analysis to track performance metrics and inform decision-making.
- Sound commercial judgment, with a strategic mindset.
- Excellent communication, problem-solving, and time management skills.
- A self-starter, proactive in driving initiatives and leading change.
What We Offer:
- 25 days of annual leave, plus bank holidays.
- Hybrid working.
- An additional day off for your birthday to celebrate as you wish.
- Access to a generous discount scheme, including retail and gym memberships.
- Life assurance coverage.
- Health cash plan initiative.
- Companywide events.
About Commercial Services Group:
Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally. CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 33 trading brands, providing expertise ranging from: HR Services, IT Services, Energy, Education Resources, Procurement and many more. Currently growing at a rate of 25% each year, CSG has expanded via an innovative buy and build model delivering an important mix of organic growth, acquisitions and strategic joint venture partnerships. Therefore, it is an exciting and interesting time to join a growing organisation and be part of shaping the future of CSG.
Recruitment Operations Manager employer: Connect2Hackney
Contact Detail:
Connect2Hackney Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recruitment Operations Manager
✨Tip Number 1
Familiarise yourself with the latest trends in recruitment operations. Understanding current best practices and innovations in the field will not only help you during interviews but also demonstrate your commitment to continuous improvement.
✨Tip Number 2
Network with professionals in the recruitment industry, especially those who have experience in operations management. Engaging with others can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams and improved processes in previous roles. Being able to articulate your achievements clearly will set you apart from other candidates.
✨Tip Number 4
Research Connect2Hackney and its values thoroughly. Tailoring your conversation to align with their mission and demonstrating how your experience can contribute to their goals will make a strong impression during the interview.
We think you need these skills to ace Recruitment Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in recruitment environments. Emphasise your leadership skills and any specific achievements that demonstrate your ability to improve processes and enhance team performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for operational excellence and customer service. Mention how your background aligns with the key responsibilities of the Recruitment Operations Manager role and provide examples of how you've successfully led teams or improved processes in the past.
Highlight Relevant Skills: In your application, clearly outline your skills in supplier and stakeholder management, data analysis, and strategic decision-making. Use specific examples to illustrate how these skills have contributed to your previous roles and how they will benefit the company.
Proofread Your Application: Before submitting your application, take the time to proofread it thoroughly. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Connect2Hackney
✨Showcase Your Leadership Skills
As a Recruitment Operations Manager, you'll be leading teams. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and developed teams in the past.
✨Demonstrate Supplier Management Experience
Highlight your experience in managing suppliers and stakeholders. Discuss specific instances where you've fostered partnerships or improved supplier performance, as this is crucial for the role.
✨Prepare for Data-Driven Discussions
Since the role involves data analysis to track performance metrics, come equipped with examples of how you've used data to inform decision-making and drive improvements in previous positions.
✨Emphasise Continuous Improvement Initiatives
Be ready to talk about any continuous improvement projects you've led. Share how you identified inefficiencies and implemented changes that enhanced operational effectiveness.
