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- Tasks: Help customers navigate their home ownership journey with excellent service and communication.
- Company: Join Muir, a company dedicated to equality, diversity, and employee wellbeing.
- Benefits: Enjoy flexible working hours, great remuneration, and a strong work/life balance.
- Why this job: Make a real impact in people's lives while working in a supportive and inclusive environment.
- Qualifications: We're looking for dedicated individuals with strong communication skills; experience is a plus but not essential.
- Other info: Apply by 16th April 2025; interviews on 25th April in Chester.
£28,858 per annum
Chester – Agile (home working and office)
Permanent
32 hours per week (can be worked over 4 or 5 days)
We are looking for a flexible, dedicated and customer focused individual with excellent communication skills to join our Home Ownership Team to provide a responsive, proactive and customer focused service for existing and potential customers in their home ownership journey.
You will:
- Administer Shared Ownership Resales, leasehold and freehold sales, Right to Buy, Right to Acquire and or Right to Shared Ownership Sales from initial enquiry through to legal completion.
- Administer the purchase of additional shares in shared ownership homes from enquiry to legal completion.
- Administer other home ownership activities including but not limited to lease extensions, subletting, transfers of equity, transfers of head leases, lease amendments, repossessions and mortgage consents from enquiry to legal completion.
- Liaise with customers and a range of 3rd parties in relation to home ownership activity including solicitors, estate agents, surveyors, independent advisors, mortgage lenders and other stakeholders.
If you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you.
The closing date for applications is 5 pm on Wednesday 16th April 2025. You’ll need to submit a CV and supporting statement telling us about you and why you’re right for the job. Interviews will take place on Friday 25th April at our head office in Chester.
Benefits
- We offer great Remuneration & Benefits.
- We are serious about Health & Wellbeing.
- We are committed to Living our Values every day.
- We are committed to Equality, Diversity & Inclusion.
- We offer a strong Work / Life Balance.
- We are committed to high Employee Engagement.
Home Ownership Officer employer: Muir Group Housing Association
Contact Detail:
Muir Group Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Ownership Officer
✨Tip Number 1
Familiarise yourself with the various home ownership schemes, such as Shared Ownership and Right to Buy. Understanding these concepts will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in home ownership. Attend relevant events or join online forums to gain insights and make connections that could benefit your application.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and communication skills. Think of examples from your past experiences that showcase your ability to handle customer inquiries effectively.
✨Tip Number 4
Research StudySmarter and our values, particularly around customer focus and employee engagement. Being able to articulate how your personal values align with ours can set you apart during the interview process.
We think you need these skills to ace Home Ownership Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Home Ownership Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and home ownership activities. Use bullet points for clarity and focus on achievements that demonstrate your skills.
Write a Strong Supporting Statement: In your supporting statement, explain why you are the right fit for the role. Use specific examples from your past experiences to illustrate your customer-focused approach and communication skills.
Proofread Your Application: Before submitting, thoroughly proofread your CV and supporting statement for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Muir Group Housing Association
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Home Ownership Officer. Understand processes like Shared Ownership Resales and Right to Buy, as well as the legal aspects involved. This will show your potential employer that you're serious about the role.
✨Showcase Your Communication Skills
Since the role involves liaising with various stakeholders, be prepared to demonstrate your excellent communication skills. Think of examples where you've effectively communicated complex information or resolved customer queries.
✨Emphasise Customer Focus
Highlight your dedication to providing a customer-focused service. Share specific instances where you've gone above and beyond to assist customers, especially in a housing or property context.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and how they support employee wellbeing. This shows your interest in the role and helps you assess if it's the right fit for you.
