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For Companies At a Glance
- Tasks: Lead the design of user-centred services and mentor teams for impactful outcomes.
- Company: Join a forward-thinking company focused on innovation and exceptional user experiences.
- Benefits: Enjoy a hybrid work model with flexible hours and competitive pay.
- Why this job: Make a real difference in service delivery while working collaboratively in a dynamic environment.
- Qualifications: Experience in service design, leadership skills, and a strong grasp of user-centred principles required.
- Other info: This role is hybrid, requiring presence in Cardiff twice a month.
The predicted salary is between 60000 - 84000 £ per year.
Day Rate: £312 Inside IR35
Duration: 6 months
Location: Hybrid (Cardiff twice a month)
Shape and Deliver Outstanding User-Centred Services
We are seeking an experienced Lead Service Designer to play a pivotal role in designing and delivering user-centred services. With responsibilities spanning complex services and teams, you'll collaborate with service managers, programme directors, and the newly formed UCD Team to set direction and embed best practices. This role offers the opportunity to lead on strategic service design and drive impactful, user-focused outcomes.
What You'll Do
- Leadership & Innovation: Mentor and guide teams, sharing best practices and fostering collaboration across stakeholders.
- Strategic Design: Lead the planning and organization of intricate programmes, design systems for use across multiple services, and apply strategic thinking to deliver exceptional user experiences.
- Problem-Solving & Improvement: Use research and creative methodologies to address challenges, refine processes, and achieve optimal outcomes.
- Stakeholder Engagement: Effectively communicate and negotiate with diverse stakeholders to build consensus and manage expectations.
- Prototyping & Evaluation: Utilize various prototyping methods and tools, measure outcomes, and deliver high-quality design solutions.
What We're Looking For
- Significant experience in service design and leading multi-disciplinary teams.
- A strong understanding of user-centred design principles, supported by theoretical knowledge and practical application.
- Expertise in Agile practices and delivering complex service design projects.
- Advanced communication, leadership, and decision-making skills.
- Proven ability to innovate, mentor teams, and deliver quality design work in a fast-paced environment.
Why Join Us? This is a unique opportunity to bring your expertise to a role where you'll have a direct impact on service delivery, innovation, and user experience. If you're passionate about service design and thrive on shaping meaningful solutions, we'd love to hear from you!
Concept and Jumar Group welcome all applicants. Right to Work in the UK is required, no sponsorship offered for this role.
Lead Service Designer employer: Concept Resourcing
Contact Detail:
Concept Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Designer
✨Tip Number 1
Network with professionals in the service design field. Attend industry events, webinars, or local meetups to connect with others who may have insights or opportunities related to the Lead Service Designer role.
✨Tip Number 2
Showcase your leadership skills by sharing examples of how you've mentored teams or led projects in your previous roles. This can be done through informal conversations or during networking events.
✨Tip Number 3
Familiarise yourself with the latest trends and tools in user-centred design and Agile practices. Being well-versed in current methodologies will help you stand out during discussions with potential employers.
✨Tip Number 4
Prepare to discuss specific challenges you've faced in service design and how you overcame them. This will demonstrate your problem-solving abilities and strategic thinking during interviews.
We think you need these skills to ace Lead Service Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your significant experience in service design and leading multi-disciplinary teams. Use specific examples that demonstrate your understanding of user-centred design principles and Agile practices.
Craft a Compelling Cover Letter: In your cover letter, express your passion for service design and how you can contribute to the role. Mention your leadership skills and provide examples of how you've mentored teams and driven innovation in previous positions.
Showcase Relevant Projects: Include a portfolio or examples of past projects that illustrate your expertise in strategic design and problem-solving. Highlight any complex service design projects you've led and the outcomes achieved.
Prepare for Stakeholder Engagement: Think about how you would communicate and negotiate with diverse stakeholders. Be ready to discuss your approach to building consensus and managing expectations during the interview process.
How to prepare for a job interview at Concept Resourcing
✨Showcase Your Leadership Skills
As a Lead Service Designer, you'll be expected to mentor and guide teams. Prepare examples of how you've successfully led projects or teams in the past, highlighting your ability to foster collaboration and share best practices.
✨Demonstrate User-Centred Design Knowledge
Make sure to articulate your understanding of user-centred design principles. Be ready to discuss specific methodologies you've used in previous projects and how they contributed to exceptional user experiences.
✨Prepare for Stakeholder Engagement Scenarios
Since effective communication with diverse stakeholders is crucial, think of instances where you've successfully negotiated or built consensus. Practise articulating these experiences clearly and confidently.
✨Highlight Your Problem-Solving Approach
Be prepared to discuss how you've tackled complex challenges in service design. Share specific examples of research and creative methodologies you've employed to refine processes and achieve optimal outcomes.
